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Data Entry Service Representative

Location:
Baldwinsville, NY
Salary:
58000
Posted:
January 20, 2023

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Resume:

LAWRENCE LATEEF

Email: adus3w@r.postjobfree.com phone:646-***-****

Executive Summary

Results-oriented professional with 11 years of experience and a proven knowledge of Customer Service, Cyber Security, Project Management, Network Engineering, Help Desk, and Network Monitoring. I am currently looking for a 2nd shift remote position so that I can leverage my abilities to successfully fill the vacancy at your company.

PROFESSIONAL EXPERIENCE

Naval Nuclear Laboratory (Fluor Marine), Schenectady, NY April 2020-Present

Cybersecurity Advanced System Security Analyst

Conduct Assessment on Classified and non-Classified Systems.

Act as an advisor for different Information System Owner (ISO).

Good Understanding of NIST SP 800-53 (Security Controls for Federal Information System).

Good Understanding of Archer software tool.

Good Understanding of DISA STIG.

Perform ISSO as a service.

Gypsum Express, Syracuse, NY November 2019-March 2020

Network Engineer-ISSI

Configured/ upgraded Cisco IOS on 2960, 3750, and Nexus 3548 switches.

Created network design documentation (Physical & logical topology) of Gypsum Express Data Center.

Used Meraki cloud to manage/configure Cisco Meraki switches (MS120), firewall (MX84 & 64), Access Points (MR 45 & 33).

Upgraded / added Gypsum Express branches/sites and devices to IPAM (IP Address Management)

DHCP scope (Assigned IPs to network devices and created DHCP reservations).

Used Kali Linux and OpenVAS tool to verify/identify network vulnerabilities.

Advised director on how to better manage and protect Gypsum network from a Cybersecurity perspective.

Configured from scratch and installed DMZ switch.

Did network discovery (Nmap & advanced IP scanner) to discover devices and document their IP addresses on IPAM.

Familiarity with FortiGate firewall (logged in and verified various information).

Familiarity with HP Procurve switches (V1910, 4108GL, and 2824)

Installed/configured ESXi VMware version 6.7 on 3 DL360 gen 10 Servers, installed windows server12R2 and mounted/configured vCenter Server on Dell PowerEdge 2950.

AXA Equitable, Syracuse, NY February 2019 – June 2019

Network Engineer - ISSI

Configured and installed Cisco 3850 switches (95 switches).

Upgraded and downgraded Cisco 3850 IOS (95 switches).

Coordinated with 20 (Directors/Managers) stakeholders on each AXA floor/wing to create switch installation schedule.

Migrated copper ports configuration from Cisco 6500 (Core switch) to Cisco 3850.

Exelon Nuclear, Oswego, NY January 2017 – December 2018

Network and Cyber Security Operation

Nine Mile Point /FitzPatrick Nuclear Facilities

Used the following tools/software (Tresys, Avast, Emsisoft, Sophos, Access Data FTK Imager, GPA Signature software, and lumension server) to perform bi-weekly Cybersecurity software updates at Nine Mile Point Nuclear facility.

Added new Panasonic Toughbook laptops to Lumension, evaluated laptops based on Exelon Cybersecurity policy and installed various specific softwares.

Configured over 130 Cisco C3850, C3560, C2950, C2960 switches, switch stacks, IOS upgrade /downgrade and staged over 200 Cisco wireless access points.

Coached, led, and trained new /junior IT staff on how to use Cyber Security tools and configuring Network Switches.

Tested /made sure that lab network device(s) like ASM (Industrial Defender Device), NIDS (Network Intrusion Detection), Vue (gigamon), Splunk, are hardened, and can send and receive network intrusion alerts/data between the connected devices (DAE TEST).

Used FTK Imager forensic analysis tool to investigate malware (Viruses, Trojan horses, and Spyware) on purchased used workstation Hard drives (Several Occasions).

Used malware Analysis Basic Static Technique to investigate Malware issues on computer systems (Several Occasions).

IR- Generated IR (Incident Report) on devices that were not properly managed by the user (Exelon Employee).

A member of the IT team that worked on FitzPatrick Nuclear Site Network Integration (deployed PC patches, installed softwares, tested mini-PCs, maintained PCs and served as help desk support.)

Used DISA STIG to harden NMP Unit 2 plant System workstations (24 workstations and 2 Servers).

Performed network vulnerability testing, risk analysis, and System Security Assessments.

Built and configured Lumension asset management (computer management security tool) and Upgraded TRESYS scanning device from 4.5.8 to 4.5.12 version.

Used Wireshark and Network Intrusion Detection System (NIDS) to capture network packets and Analysis.

Used ASM and Splunk monitoring tool to Analyze security events and breaches to determine root causes.

Managed Security solutions including Penetration Testing, and Device Hardening Tools (example- STIG).

Used established Cyber Security Control based on NIST SP 800-53/rules to secure computers/device security Systems.

Knowledgeable on Nuclear Energy Industry (NEI) 08-09 defensive strategies based on NIST SP 800-82 (Guide to Industrial Control System Security) and NIST SP 800-53 (Security Controls for Federal Information System).

Knowledgeable on NRC developed 7 milestones for licensing Cyber Security Plan Implementation that addresses the most prominent threats to Nuclear Plants.

Time Warner Cable, Syracuse, NY August 2014 – December 2016

Project Coordinator

Coordinated national order projects as assigned.

Managed 80-100 (Dedicated Internet Service, PRI, SIP, Metro E, and High-Speed Internet Service) projects.

Provided project oversight and coordination of project teams.

Set up chair project review meetings and conference calls.

Facilitated and managed continuous communication to appropriate groups to keep them informed of project updates and status.

Maintained excellent relationships with internal departments, vendors, customers and contractors, fostering a team approach to issues and opportunities.

Produced status reports to management.

Managed and coordinated projects in multiple tools.

Engaged with external client(s)/customer(s) to help resolve any project issues.

TEKsystems Inc. July 2011 – June 2014

Subscriber Migration within Frontier Communication Network, Rochester, NY

Audited ATM and IP network elements.

Network Design Verification.

Moved, built, and engineered ATM VP/VC paths as well as VLANS.

Changed and/or built new subscriber configuration in Cisco switches -3750, 2950, 7204, 3600. Juniper- MX10i, 1440, MX480. ALU- 7450 and 7750.

Edited dslnet for proper network diagram maps/path.

Provisioned ADTRAN TA 5000, 1124 and 1148 DSLAM

Provisioned Alcatel lucent ASAM DSLAM.

Provisioned Ciena and CBX 500 switches.

Used frontier’s DPI ticketing system to verify and forward tickets to dispatch.

Used Circuit ID to map out customer routes within ATM network for effective cancellation of DSL subscription.

Extensive background in the use of Lucent Naviscore.

Have practical experience in the use of ATM, Frame Relay and DSL technologies.

Configured and Added Networking Devices into Time Warner Cable NMS

Implemented the RNOC Testing and Acceptance Process.

Granite and CMDB validation during and after the turn-up process (work with the RNOC Commercial Analyst). Granite is TWC's circuit inventory database for not only commercial customers but all fiber networks within TWC.

Validated services are provisioned on TWC network and CPE devices (Adva FSP 150 GE.114 and Adva FSP 150 GE 206 and 296V.

Responsible for Provisioning / Testing of Monitoring tools (i.e. Big Brother and FSP-NM), Domain Name Services (DNS), TACACS, Enter devices into monitoring, RFC 2544 Testing, RNOC Circuit Tracker, Granite input and validation.

Validated Vlan, entered CPE device into CMON, validated edge device (ALU 7210) via SAM, ports and IP address lookup and verification.

Implemented Cell Tower Backhaul (CTBH), Carrier Access Ethernet (CAE), VPLS, DIA, and point to point (PTP) connections.

Modis Oct 2011-Mar 2012

T1MPLS Migration Project (Aspen Dental)

Made IP Router Changes in Cisco (5548, 3800, 1711 and 2800 series).

Netgear Switch Configuration.

Assisted in coordinating Paetec team of 7 to cutover T1MPLS migration for Aspen Dental.

Used Solarwind Network Monitoring tool to manage and monitor Aspen Dental Network.

Configured, troubleshoot, and coordinated the installation of over 200 switches at Aspen Dental offices nationwide.

Used Solarwind Network Monitoring tool to manage and monitor Aspen Dental Network.

Modis Mar 2013-Aug2013

Deployed Network Monitoring System for DANC

Built, bought, and installed server (Dell PowerEdge R520/key factor was speed).

Tested Demo products of Solarwind Orion Network Monitoring system, Open Engine and PRTG.

Purchased Solarwind Orion and PRTG network monitoring system.

Integrated Network Monitoring System into DANC network (Baystack switches and Cisco Me3400 Ethernet switch, 7606, 7609, and Asr901)

Assisted in installing network devices in the central office.

Amanbu Farms

Customer Service Representative Jan 2000 - Mar 2003

Addressed customers courteously using suitable methods and problem-solving skills.

Updated and maintained database with accurate customer information and timely data entry.

Complied with corporate and regulatory policies regarding information confidentiality and privacy.

Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.

Responded to telephone inquiries and complaints following standard operating procedures.

Remained open to feedback from supervisor and peers to build and improve skills set.

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

Recorded details of inquiries or complaints to maintain up-to-date records of customer interactions and transactions.

Protech-PROFESSIONAL TRAINING CERTIFICATIONS STUDY Completed.

Certified Information System Security Professional (CISSP) July 2021

Certified In Risk and Information Systems Control Boot Camp (CRISC) March 2022

CyberStrike Training-How Russia Hacked Neighboring Countries. September 2020

Risk Management Framework for Federal Agencies -Fundamentals and In-Depth RMF in the Cloud. August 2020

EDUCATION

Micro Master - Cybersecurity March 2017 – March 2018

Rochester Institute of Technology

(Cybersecurity fundamentals, Computer Forensics, Cybersecurity Risk Management, and Network Security Certificates)

MS Telecommunication Engineering Technology September 2009 – August 2011

Rochester Institute of Technology, Rochester, New York.

Advance Certification: Project Management. March 2010 - March 2011

Rochester Institute of Technology, Rochester, New York.

BBA Management August 2008 - August 2009

State University of New York. Canton, New York.

BSC Business Administration April 2004 - March 2008

Asia Pacific University, Oita, Japan.

Certification: Japanese Language April 2003 - March 2004

Japanese Language School, Tokyo, Japan.

OCC Cisco Academy Course October 2015 - January 2016

CCNA Switching & Routing –Certificate of Completion

LAN, WAN, MAN, WLAN, VLANs, Inter-VLAN Routing, Static Routing, BGP, OSPF, Access Control List, DHCP, Network Address Translation for IPv4, IPv6, Network Configuration, Network Monitoring, Network Troubleshooting, Network Protocol, and communication.

ACCOMPLISHMENTS

Certificate of Merit for Thesis, Ritsumeikan Asia Pacific University, March 2008



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