Protection Associate Restaurant Host

Marcell Hurley

**** *. ***** – Chicago, IL

Cell: 312-***-****

********@*****.***

Summary

Loss Prevention Team Leader with excellent communication skills and more than 7 years in retail security and 10+ years in retail and customer service. Versed in security risk and compliance issues. I’m reliable and friendly who can quickly learn and master new concepts and skills. Passionate about helping customers and creating a satisfying shopping experience.

Accomplishments

Promoted after five months employment based on exemplary performance as a guest service team member. Received several “exceeds expectations” ratings on performance reviews. Promoted after two years as Guest Service Team Leader to Loss Prevention Team Leader. Obtained a 20 hour unarmed security certification.

Work History

Maintenance Team Leader

Revival Food Hall

December 2020- August 2022

As a restaurant host I greeted guest approaching the host stand. Also took reservations in person or via phone. Called and confirmed each guest via phone to confirmed future reservations. Maintain open reservation system requirements, notating customer codes and notes, correct guest counts, arrival times and accurate seating. I also acknowledge, thank and encourage a return visit to all guest as they leave the restaurant. Also assured that the trash was done, cleaning tables and floor from debris.

Asset Protection Associate/ Support Store Manager

Walmart

May 2014 to February 2019

As an Asset Prevention associate I conducted video and physical surveillance on dishonest customers and team members. Apprehended, detained, and process dishonest customer’s through security system. Took daily inventory counts to measure theft metrics throughout the store. Partnered with the Local Police Department on any ongoing investigation inside the store and attended court hearings. Daily security walks throughout the store, checking secured doors and fire exits and also maintaining a professional security present for the safety of employees and customers. As a Support store manager I conducted the overnight freight flow throughout the store and handling the inventory on daily basics. Assisted with any customers concerns or problems via phone or person and also created a great shopping experience for the customers. Conducted daily accounting with registers and store safe. Communicated with Store supervisor and other managers daily via email, phone and person on inventory and sales metrics. Supervised the associates while working on creating leadership and helping them with any concerns or problems.

Guest Service/Loss Prevention Team Leader

June 2007 to January 2014

Target-Chicago IL

As a Guest service team leader I supervised the front end of the store. Supervised over 30+ employee’s including scheduling and coaching employees to drive great customer service. Answered customer’s questions and addressed problems and complaints in person and via phone. Collaborated with customer service team and other employees to give exceptional service throughout the entire shopping and purchasing experience. As a Loss Prevention team leader I conducted video and physical surveillance on dishonest customers and team members. Took daily inventory counts to measure theft metrics throughout the store. Apprehend, detained, and process dishonest guest. Supervised a team of six security personal and helped them with their development in loss prevention and customer service.

Education

Education-Culinary Arts: 2002-2006

George W. Collins High School- Chicago, IL

High School Diploma

Graduated in top 16% of class

Received rewards for winning Culinary Arts competition

Sports and Academics rewards

Received a Leadership Award two consecutive years from afterschool program

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