Csr Remote Service Representative

Jerome Hill

***** ****** **** ****, *****, FL ***67 813-***-**** ******.******@*****.***

Objective

Organized and driven professional with more than six years’ experience in the insurance industry. Seeking an opportunity to use my customer service and proven leadership skills in a customer-focused position that works directly with clients and ensures a positive experience.

Education

CERTIFICATE JULY 2013 HILLSBOROUGH COMMUNITY COLLEGE

Business

CERTIFICATE MAY 2007 ARBITRATION FORUMS, INC.

Customer Service Training Insurance Industry

CERTIFICATE MAY 1987 U.S. ARMY QUARTERMASTER SCHOOL

Supply Logistics and Management Military

DIPLOMA MAY 1980 FRANCIS T. NICHOLLS HIGH SCHOOL

General Studies

MANAGEMENT

·Provide resolutions for members of the Blue Cross Blue Shield insurance by processing payments, updating addresses, explaining claims, authorizations, benefits and eligibility on accounts. Provide information to VA Programs (Choice and PCCC) beneficiaries, VA representatives, and providers with regards to benefits, enrollment status, and fee payments. Process an average of 65 – 80 inquiries regarding benefits availability, eligibility, and billing.

Customer Service Representative

Customer Service Representative III - Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Being a Customer Service Representative II analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and update Member’s information.

SALES

·Prepare Certified Payroll Submittals for submission for processing by Government Contracting Officers. Calculates pay rates per adjustments of the employee’s ledger. Assist Office Estimator with contacting Subcontractors and secure bids for projects. Provide phone support for General Contractors, store E-Verify confirmation reports and Employment Eligibility Verifications.

COMMUNICATION

·Promote strategic partnership by educating customers about current marketing promotions and program benefits. Perform data entry to process new applications and responses. Provide first tier support to end users with hardware, custom software, third party software applications, network, email, telephony systems, and AS400.

LEADERSHIP

·The ability to delegate, inspire, and communicate effectively while providing honesty, confidence, and creativity.

Experience

CUSTOMER SERVICE REP III BEACON HEALTH SOLUTIONS 09/09/19 - PRESENT

CUSTOMER SERVICE REP HEALTHPLAN SERVICES 04/01/18 – 09/01/19

CUSTOMER SERVICE REP IRON BOW, INC. 07/01/17 – 04/01/18

MEMBER SERVICE REP ARBITRATION FORUMS, INC. 05/01/02 – 07/01/12

UNITED SUPPLY SPECIALIST U. S. ARMY 11/01/1986 – 11/1/1989

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