Eileen A. Flanagan

773-***-****

adus08@r.postjobfree.com

PROFILE

I am an experienced and passionate Customer Service professional with 30+ years providing excellent care and assistance to patrons within retail; art; and business environments. I was recognized by both Trader Joe’s and Publix for exemplary performance and customer satisfaction.

OBJECTIVE

I’m interested in aligning myself with a company that places a premium on excellent customer service; provides a clear and rewarding career path for its employees; and recognizes the joint effort required to achieve the company’s goals.

PROFESSIONAL EXPERIENCE

Security Guard

Titan Security / 191 North Wacker 2019-currently

● Front Desk check-in / customer service / receiving dock / messenger / perimeter checks / training new hires

Security Guard 2017-2019

SOS Security / 200 South Wacker Chicago, IL

● Front Desk check-in / customer service / receiving dock / messenger / perimeter checks Security Guard 2012-2017

Museum of Contemporary Art Chicago, IL

● Protect all gallery artwork/installations from theft and damage by maintaining designated posts and ensuring patrons do not touch art

● Sweep galleries for patrons at the end of each shift to ensure only gallery officers and employees remain

Operations Assistant 2011-2012

Art Institute of Chicago Chicago, IL

● Maintained a friendly environment where customers were encouraged to ask questions; assist customers with any problems in a calm manner

● Protected merchandise by checking patrons personal items and maintaining a system for item retrieval once patrons leave the museum

● Perform tasks such as, but not limited to: collecting payment for services and ensured all tills were balanced at the end of each shift

Crew Member 2008-2010

Trader Joe’s Chicago, IL

● Responsible for maintaining a friendly environment where customers feel there needs have been met and will be return customers

● Rotated between all positions throughout the store, i.e cashier, stock person, etc. Cashier 2004-2007

Lowe’s Gainesville, FL

● Handled any and all customer inquiries and/or issues

● Maintained accurate records for all goods and services provided in the store

● Collected money from customers and ensured that enough legal tender was available for use throughout a shift; Calculated the total amount of goods and services sold at the end of each day

Cashier/Store Trainer/Baker/Bakery Clerk 1991-2004 Publix Super Market’s Lake Worth, FL

● Mixed dough, baked breads and operated clean mixers

● Trained all new hires for positions throughout the stores departments

● Greeted customers entering the establishment and assisted with questions

● Collected payment in the form of cash, check, credit, voucher, automatic debit, trading stamps and/or food stamps for goods

● Counted money at the beginning of each shift to ensure that amounts are accurate and adequate change was available

● Maintained a clean and orderly checkout

EDUCATION

Criminal Justice Some courses

Santa Fe Community College Gainesville, FL

High School Diploma 1981

Cardinal Newman High School West Palm Beach, FL

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