Scrum Master Operations Manager

ATIF CHAUDHRI

Clover, SC ***** 336-***-**** ****.********@**.*** www.linkedin.com/in/atif-chaudhri PROFESSIONAL SUMMARY

Ambitious sales operations professional, experienced in implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training, and developing team members to drive profitability in highly competitive environment. Focused on efficiency and process improvement. Able to remain calm in high-pressure situations. Adept at leveraging business data analytics and in-depth knowledge of industry trends and shifts to offer valuable insights on opportunities for new growth and expansion. SKILLS

• B to B sales

• Business development and planning

• Database management

• Risk analysis and management

• Employee relations and conflict resolution

• Strategic planning

• Procedure development

• Salesforce Management

• Data analysis

• P&L management

• Project planning and development

• Fluent in Urdu, Hindi, Punjabi

• Proficient in [MS Suite, Oracle, SAP]

• Policy and procedure adherence

• Change Control Processes

• Change Management

WORK HISTORY

• RENEWALS MANAGER, Workday Inc. – Remote May 2022 – Nov 2022 o Partnered with & support Customer Base Sales (Account Executives, Sales Director, VP) with closing renewals and upsell business. o Provided guidance on renewal strategy to increase value-based renewal pricing. o Prepared proposals, including renewal rate calculations and contract preparation. o Tracked and manage all activity in Salesforce (SFDC). o Verified existing contracts, data integrity of new quotes, reviewed terms and conditions, and ensured all new documentation is aligned with company guidelines and policies.

o Worked closely with Finance and Legal teams to ensure all contracts are accurate. o Prepared monthly reports outlining renewal and upsell Key Performance Indicators.

• AREA SALES OPERATIONS MANAGER, NTT America Solutions, Inc. – Fort Mill, SC Oct. 2018 – Jan. 2021 o Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans. o Conducted performance reviews each quarter, offering praise and recommendations for improvement. o Implemented policies and standard operating procedures for continuous improvement. o Developed and submitted strategy and initiative reports to highlight current actions and proposed changes to corporate committee. o Developed organization systems for sales reports and financial records, strengthening operational traceability and operational efficiency. o Implemented incident management responses, including troubleshooting, root cause analysis and issue resolution. o Monitored customer feedback to devise business strategies and determine process improvements for better customer experiences. o Uncovered connections between data elements and processes, employees, and business structures. o Optimized organizational operations and facilitated decision-making by examining problem-solving concepts, including quantitative methods and techniques. o Devised, deployed, and monitored processes to boost long-term business success and increase profit levels by 25%.

• CLIENT RENEWALS MANAGER, Dimension Data Americas – USA &, Canada Sep. 2016 – Oct. 2018 o Became subject matter expert on renewal contracts. By implementing proactive initiatives to illustrate our value add via QBRS, I was able to reduce our churn, and increase our renew rate from 72% to 98%+.

o Built deep relationships with internal business owners and distribution partner sales teams by employing industry expertise and knowledge. o Created and integrated Excel macro's, decreasing errors and quoting times. o Introduced new strategies to expand business operations and grow customer base, by coordinated staff meetings to discuss developmental strategy, best practices, and process improvements.

o Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers o Drove team and company profits by developing and strengthening relationships with industry partners and potential clients. o Hired, managed, and coached 25+ employees on strategies to optimize performance and increase client renew rate, resulting in rebates from vendors like Cisco. Resolved problems with high-profile customers to maintain relationships and prevent churn. o Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives. o Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.

• CONTRACTS ADMINISTRATIOR, Dimension Data Americas – Charlotte, NC Apr. 2015 - Sep. 2016 o Delivered administrative support by handling a wide range of routine and special requirements. o Maintained accurate, current, and compliant financial records by monitoring and addressing variances. o Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs using MS Office suite. o Developed a highly efficient administrative team through ongoing coaching and professional development opportunities. o Managed CRM database, including troubleshooting, maintenance, updates, and report generation. o Analyzed and solved multi-faceted problems that affected executive leaders and business initiatives. o Designed internal process improvements to automate repetitive tasks, shortening data delivery times.

• Manpower/ Counterintelligence, United States Marine Corps May. 2010 – Apr. 2015 o Briefed Commanding Officer on emerging threats.

o Supervised gathering, review, and dissemination of intelligence information from human sources, electronic sources, and counterintelligence. o Screened and interpreted all-source intelligence information. o Produced multi-source intelligence reports.

o Collected information about enemy strengths, movements, and activities. o Managed 22 different locations overseas and 25 locations state-side. EDUCATION

• Financial Times Business School – Madrid, Spain

o Corporate Learning Alliance- Masters in Business Administration Fast Track Program

• University Of North Carolina At Charlotte - Charlotte, NC o Bachelor of Science: in Biology

• United States Marine Corp- School - Quantico, VA o Certified Associate in Project Management (CAPM)

• PARKLAND MAGNET IB SCHOOL - Winston-Salem, North Carolina o Diploma

CERTIFICATIONS

• Six Sigma: Green Belt (PMI, IIBA )

• SCRUM Master (PMI, NASBA)

• Agile Certified Practitioner (PMI-ACP)

• Business Collaboration in the Modern Workplace (PMI)

• Operations Management Foundations (PMI)

• ORM: Advance Course Operation Risk Management

• Process Improvement Foundations (PMI, NASBA)

• A3 Problem Solving for Continuous Improvement (PMI)

• De-Escalating Intense Situations (NASBA)

• Developing a Mentoring Program (SHRM, HRCI, PMI)

• Managing High Performers (PMI)

• COMM Security

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