Jesse Murphy

Louisiana, MO *****

adurvu@r.postjobfree.com

+1-573-***-****

Work Experience

Remote Customer Service Representative

Colony Brands - Hannibal, MO

October 2021 to Present

• Work remotely answering inbound calls placing orders, tracking orders and taking payments. Remote CSR - Customer Service Representative

Wipro Infocrossing - Jefferson City, MO

September 2021 to Present

• Answer inbound calls

• Assist participant's in submitting Medicaid applications

• Check the status of the applications using multiple systems.

• Verify documents sent in via email and fax

• Transfer and refer when needed

Customer Service Representative

Everise - Austin, TX

August 2021 to Present

• Work remotely answering inbound calls for customers who are currently enrolled in Medicare or who are seeking information to enroll.

• Assist customers with the web portal and how to navigate.

• Schedule appointments with Benefits Advisors for customers seeking new enrollment or questions pertaining to new plans.

Remote Customer Service Representative

Alorica - Irvine, CA

October 2020 to August 2021

• Answer inbound calls for Turbotax assisting customers with tax questions, technical support and tracking of refunds.

• Answer inbound calls for Eversource Electric Company assisting customers with their electric and gas bills. Duties include handling payments, setting up payment arrangements, disconnects and reconnects for customers.

Unemployment

Missouri Department of Labor

June 2020 to October 2020

Home Agent- Customer Representative

Customer Direct LLC - Saint Ann, MO

September 2019 to June 2020

• Book hotel reservations

• Modify & or cancel hotel reservations

• Provide customer with specific details for location of hotels

• Take payments via Credit card

• Explain products and benefits

Security Guard

MASSMAN CONSTRUCTION CO - Clarksville, MO

January 2020 to March 2020

Temporary Position for Loc & dam 24

• check in and out all incoming vehicles

• secure the premises

Housekeeper

Tievoli Hills Resort - Clarksville, MO

July 2019 to January 2020

• Clean and restock all condos and log cabins

• Extra duties such as lawn maintenance, mowing, weed eating, killing weeds and maintaining the swimming pool.

• Work in Guardhouse as needed to check in and out customers to the resort. Inserting/Mailing

Louisiana Press Journal - Louisiana, MO

April 2018 to July 2019

Stuff mail and insert all newspapers

Home Aide, Necac In-home Service

Necac In Home Serviced - Bowling Green, MO

June 2010 to December 2018

• Performed services to the elderly in their homes

• Duties included, cleaning, cooking, personal hygiene and shopping/errands. City Clerk

City of Louisiana - Louisiana, MO

February 2016 to May 2018

• Serve as a secretary to both Mayor and City Administrator

• Schedule meetings for the Mayor, City Administrator and board members

• Input all data for new hires

• Maintain all personnel files and payroll records.

• Weekly payroll data entry

• Track all employee attendance, time off, and benefits

• Report all work compensation claims and accidents

• Process month end, quarterly and year end documents

• Attend all board meeting and record minutes

• Data entry, emailing, mailing and faxing of any documents needed

• Answering all incoming telephone calls

• Code all incoming bills for accounts payable

Returns Clerk II

Fifth Gear - Louisiana, MO

April 2011 to July 2015

• Inspected incoming returns from customers

• Processed new data entry orders per customer request

• Applied refunds and exchanges to credit cards as requested Education

High school or equivalent

St Charles Community College - Cottleville, MO

Skills

• CLERK (6 years)

• DATA ENTRY (6 years)

• EXCEL (6 years)

• FAXING (6 years)

• MICROSOFT EXCEL (6 years)

• Phones (6 years)

• Administrative Assistant (3 years)

• Housekeeping

• Time Management

• Customer Service

• Cleaning

• Filing

• Cash Register

• Word

• Customer Care

• Call Center

• CSR

• Customer Support

• Human Resources

• Caregiving

• Home Care

• Senior Care

• Meal Preparation

• Microsoft Outlook

• Payroll

• Sales

• Personal Assistant Experience

• Accounts Payable

• Accounts Receivable

• Office Management

• Laundry

• Microsoft Powerpoint

• Cooking

• Clerical Experience

• Typing

• Bookkeeping

• Management

• Event Planning

• Salesforce (2 years)

• Tax Experience

• Research

Certifications and Licenses

Driver's License

June 2018 to June 2024

Assessments

Work style: Conscientiousness — Expert

August 2020

Tendency to be well-organized, rule-abiding, and hard-working Full results: Expert

Call center customer service — Highly Proficient

September 2020

Applying customer service skills in a call center setting Full results: Highly Proficient

Customer service — Highly Proficient

January 2021

Identifying and resolving common customer issues

Full results: Highly Proficient

Customer focus & orientation — Highly Proficient

January 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Following directions — Highly Proficient

September 2020

Following multi-step instructions

Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

Skills

Cleaning, Home Care, Customer Service, Microsoft Office, Microsoft Excel and Word, Emailing and faxing, Shopping Errands, Data Entry, Inventory Clerk, Filing, working with public, payroll, human resources, secretarial work.

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