Michele Snyder

Beaverton, OR *****

adurue@r.postjobfree.com

+1-971-***-****

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Associate

Columbia Sportswear - Beaverton, OR

October 2020 to Present

• Performs all work in accordance with established safety procedures

• Resolves routine problems; refers complex issues to higher levels (lead or supervisor/manager)

• Works under minimal supervision

• Responsible for the processing of orders and shipments according to company policies and procedures

• Duties and tasks are frequently routine

• Resolves most questions and problems and refers only the most complex issues to higher levels

• Read and comprehend job orders

• Pallet building, inbound, outbound, silly sort, side splitter, packaging, line lead trained, move pallets with a manual forklift all over the staging lanes.

• Performed general physical activities in warehouse; loading, unloading, sorting, and moving products and materials manually and using material handling equipment.

• Focused to detail by demonstration frequently push, pull, squat, bend and reach reasonable accommodations continuously climb and descend stairs safely

• Picked customer orders on all levels of a multi-level mezzanine, sort, pack, shipped customer orders, and troubleshoot problems to resolution.

• Adhered to strict safety, quality, and production standards wearhouse: Team leader

Amazon - Hillsboro, OR

April 2018 to October 2020

July 2019 to October 2021

• Performs all work in accordance with established safety procedures

• Resolves routine problems; refers complex issues to higher levels (lead or supervisor/manager)

• Works under minimal supervision

• Responsible for the processing of orders and shipments according to company policies and procedures

• Duties and tasks are frequently routine

• Resolves most questions and problems and refers only the most complex issues to higher levels

• Read and comprehend job orders

• Pallet building, inbound, outbound, silly sort, side splitter, packaging, line lead trained, move pallets with a manual forklift all over the staging lanes.

• Performed general physical activities in warehouse; loading, unloading, sorting, and moving products and materials manually and using material handling equipment.

• Focused to detail by demonstration frequently push, pull, squat, bend and reach reasonable accommodations continuously climb and descend stairs safely

• Picked customer orders on all levels of a multi-level mezzanine, sort, pack, shipped customer orders, and troubleshoot problems to resolution.

• Adhered to strict safety, quality, and production standards Customer Service Representative

Dish Network Echostar - Coeur d'Alene, ID

February 2017 to June 2019

• Maintained financial accounts by processing customer adjustments

• Recommended potential products or services to management by collecting customer information and analyzing customer needs

• Identified and assess customers' needs to achieve satisfaction

• Prepared product or service reports by collecting and analyzing customer information

• Contributed to team effort by accomplishing related results as needed

• Managed large amounts of incoming calls

• Resolved product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Provided service care on the phone for Dish Network some selling of DISH products very heavy inbound calls.

• Responsible for assisting customers on a wide range of topics including payments and billing, product features, and technical support.

• Assisted customers with paper-view orders, change programming packages, equipment upgrades, and general questions.

Customer Service Representative

Beaverton Toyota - Beaverton, OR

May 2014 to December 2016

• Heavy call center, multiple phone lines, scheduling appointments, dealt with upset customers about a range of issues.

• New programs learned and Toyota specific programs.

• Took ownership of calls by investigating, researching, and resolving various questions regarding insurance, credit, and payment.

• Provided accurate payment related information and processes phone payments and website inquiries in a timely manner.

• Reviewed customer history and, where appropriate and based on established policies and procedures, processes retail extensions, due date changes and reasonable lease deferrals, waives late charges and makes payment arrangements.

• Worked with other departments to resolve customer account issues.

• Documented all activities in a clear and concise manner utilizing the appropriate systems and in accordance with established procedures. Initiates appropriate forms to fulfill customer requests.

• Researched unique customer requests using internal manuals, policies and guidelines, and promptly reports/refers more complex, non-routine issues to Customer Service Team Leader for resolution. DCS/ Administrative Assistant

Youth Educational Services - Mead, WA

October 2010 to May 2012

• Taken care of teenage youth up to young adult, teaching them life skills and responsibilities.

• Provided calendar management, meeting support and coordinate\ion.

• Maintained accurate student information enrollment data including, address and phone changes, bus changes, accident reports, processes students' cumulative and confidential records.

• Assisted in coordinating general office procedures; prepares, and files reports and office correspondence for Principal and assistant as needed. DDT Admin

Youth Educational Services - Mead, WA

April 2008 to October 2010

• Administrative paperwork for leads and owners, taking care of youth DD.

• Demonstrated effort in professional development.

• Demonstrated professionalism in performance of job.

• Maintained regular communication with supervisor and co-workers.

• Implemented the daily activity schedules and coordinates client activities.

• Complete timely and accurate documentation to reflect services provided. wearhouse associate

Amazon - Hillsboro, OR

Amazon Fulfillment - Beaverton, OR

October 2018 to August 2020

• Performs all work in accordance with established safety procedures

• Resolves routine problems; refers complex issues to higher levels (lead or supervisor/manager)

• Works under minimal supervision

• Responsible for the processing of orders and shipments according to company policies and procedures

• Duties and tasks are frequently routine

• Resolves most questions and problems and refers only the most complex issues to higher levels

• Read and comprehend job orders

• Pallet building, inbound, outbound, silly sort, side splitter, packaging, line lead trained, move pallets with a manual forklift all over the staging lanes.

• Performed general physical activities in warehouse; loading, unloading, sorting, and moving products and materials manually and using material handling equipment.

• Focused to detail by demonstration frequently push, pull, squat, bend and reach reasonable accommodations continuously climb and descend stairs safely

• Picked customer orders on all levels of a multi-level mezzanine, sort, pack, shipped customer orders, and troubleshoot problems to resolution.

• Adhered to strict safety, quality, and production standards.

• Maintained the accuracy and integrity of the Sort Center trailer yard through meticulous attention to detail and daily yard audits

Education

Bachelor's in Psychology

BSU

September 1998 to June 2002

Associate in Legal

Spokane, WA

January 1986 to July 1998

Skills

• Proven customer support experience.

• Strong phone contact handling skills and active listening.

• Customer orientation and ability to adapt/respond to different types of characters.

• Excellent communication and presentation skills.

• Ability to multi-task, prioritize and manage time effectively.

• Windows

• Microsoft Office

• Manipulating PDF documents, including scanning to maintain PDF documents electronically

• Time Matters

• CLAS

• Word Perfect 5.1

• 6.0

• 6.1

• 8.0

• 10; Microsoft Word 97

• 2000;

• Windows 95

• 98

• XP; Adobe Professional 6.0

• Adobe Acrobat Pro 9.0

• Multi-line Phone Systems

• Operating Systems

• Calendar Management

• Pallet Jack Experience

• Line lead

• Side splitting

• Inbound deliveries

• Outbound for deliveries

• Warehouse experience

• Industrial equipment

• Communication skills

• Math

• Mechanical knowledge

• English

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