Customer Service Supervisor
Resume:
CONTACT:
Dirección: **** E Oquitoa Dr. Casa Grande Az. 85122
Phone: 253-***-**** Email : **************@*****.*** Date of birth:
Skills:
Adaptable Internal Customer Orientation
Communication Teamwork Initiative
Results-oriented Responsible
English Language 75%
Courses
-Good hygiene and health practices in the Process of Products and Services. 2011
-Quality Management System 20112
IVONE LIZETH MONTANO ARZAC
Join a working group in a successful company in which I can contribute my experience and continue developing as a professional, in order to meet my goals and objectives; always focused on customer service and attention before, during and after production, to offer a satisfactory and quality experience to the consumer.
WORK EXPERIENCE:
ADMINISTRATOR AND CUSTOMER SERVICE DININGROOM IS INDUSTRYLES: May 2017- April 2022
PROFOOD COMEDORES INDUSTRIALES/CEMEX- Yaqui Plant
Sampling, analysis and release and/or rejection of raw material and finished product.
Monitoring and control during the stages of the food process.
Verifier of Good Manufacturing and Storage Practices.
Verification of fumigation schedule in plant.
Generation of indicators for the corresponding areas.
Follow-up to action plans, in the event of any deviation in the process.
Preparation of weekly menu.
Review of HACCP documentation and Quality and Safety documents.
Service Supervisor: January2017- May 2017
PROFOOD INDUSTRIAL DINING ROOMS/Flex & Gate Plant Mexico
Customer service and attention
Monitoring and control during the stages of the food process.
Verification of HACCP monitoring.
Verification of the cleaning master plan, release of equipment.
Generation of internal documentation.
General Manager: 2008-2017 Orange Mill Hermosillo Sonora Mexico Restaurant
Restaurant Opening and Closing
Requisition of Raw Material according to inventory. (kitchen and bar)
Release of process lines (cleaning and disinfection)
Training of operational personnel.
Follow-up to consumer complaints corrective and improvement actions (root cause.
Hiring and selection of personnel for service and kitchen.
Service Manager: 2003-2008
Restaurant Applebees Mexico
EDUCATION
Truncated career in Chemical-Biological
University of Sonora Mexico
Sonoran Institute of English Mexico
High School (Diploma)
SKILLS
Analytical and logical thinking, Capacity for continuous improvement, honest, integral and punctual.
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