Customer Service Assistant

Anoud Akram

***********@*****.*** 630-***-**** Chicago, IL

EDUCATION

University of Illinois at Chicago (UIC), Chicago, IL Expected May 2025

Bachelor of Science in Finance

Awards: Merit Tuition Award (2021-present)

Relevant Coursework: Introduction to Micro and Macro Economics, Introduction to Finance, Business Statistics, Calculus, Introduction to Programming, Introduction to Entrepreneurship.

EXPERIENCE

The UPS Store, Chicago, IL April 2022 - July 2022

Associate

-Delivered prompt and efficient customer service to all retail customers and callers.

-Execute routine inspections and troubleshooting in accordance with the provided guidelines.

-Managed the store by running and monitoring all operations according to required protocols.

-Was officially registered to take fingerprints and input relevant official documents for employment authorization/verification purposes.

Sarim Associates, Karachi, Pakistan August 2020 - May 2021

Assistant in the Accounts and Finance department

-Assisting in maintaining company’s accounts and finances by recording and keeping track of transactions taking place.

-Handling time entries of employees and distributing pay rolls accordingly.

-Wrote weekly inventory reports.

-Assisted in filing company’s taxes.

Private, Karachi, Pakistan January 2019 - January 2020

Tutor

-Prepared lesson plans for tutoring sessions according to the student’s goals and needs.

-Review class material with students by discussing text, working solutions to problems, or reviewing worksheets or other assignments.

-Organize tutoring environment to promote productivity and learning.

SKILLS

Technology:

-Basic coding in HTML, Python and MATLAB

-Microsoft Office (Excel, Word and PowerPoint)

-Tableau

Soft Skills: Critical Thinking, Time Management, Organizational skills, Project Management and Leadership skills.

Languages: Fluent in English and Urdu.

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