Service Representative Customer

Siobhan Claugherty

Phone 651-***-**** I Email: ******************@*****.***

EDUCATION

Graduation 12/2022 – Bachelor of Arts with Cum Laude Honors

University of St. Thomas - Business Administration: Management and Leadership

**Member of the Dean’s List every semester** GPA: 3.55

VOLUNTEERING

Fraser School – Volunteer Staff – Richfield, MN 09/2022-12/2022

Helped with the early childhood in the Fraser School by assisting them with their educational, social and intellectual development of children who suffer from a wide range of disabilities.

Assisted within the classrooms by helping with art projects, reading to the kids, cleaning up the classroom and gathering supplies for the teacher(s).

EXPERIENCE

Wild Bill’s Sports Saloon: Server Woodbury, MN 08/2022 to Present

Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.

Addressed any concerns or complaints quickly to promote customer happiness and escalated more advanced issues to management for resolution.

Met or exceeded sales targets on a consistent basis with proactive promotional strategies and dessert mentions.

Signature Consultants: Sales and Recruiting Intern – Minneapolis, Minnesota 05/2021- 08/2022

Sourced potential candidates while reviewing resumes, preparing interview questions, scheduling interview times and leading interviews.

Had daily check-ins with mentor and partnered directly with the account manager with placement needs.

Collaborated with candidates and documented all information in the database regarding each candidate’s profile such as candidate evaluation form, reference check guide, candidate’s background, candidate’s experience and skills while gauging their interest in the role.

First intern in the Minneapolis office to ever close a deal by fulfilling a full-time candidate position.

University of St. Thomas: Hockey Team Management – St. Paul, Minnesota 10/2020 to 03/2022

Performed tasks such as filming the game, setting up benches and penalty boxes before each game and practice, cleaning up after each game and practice, assisted all coaches and players whenever needed.

Updated team’s social media accounts regularly throughout the season to communicate the team’s top stories, game times, game scores, and all statistics.

Recorded statistics for the team for each game and discussed all statistics with coaches in between periods.

Jersey Mike’s Subs: Customer Service Representative Woodbury, MN 03/2018 to 08/2021

Helped customers find specific products, answered questions and offered advice.

Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.

Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.

Minnesota Youth Soccer Association: Soccer Referee Woodbury, MN 05/2012 to 08/2017

Developed leadership qualities by making coaches and parents adhere to rules and regulations.

Alerted players, coaches and fellow officials to rule infractions and issued penalties.

Conferred with coaches, players and umpires to discuss calls and disputes.

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