Data Entry Customer Service
Resume:
Rakita Rogers
Sumter, SC *****
************.**@*****.***
Ambitious student with a passion for the business, and digital culture and design seeking employment. I thrive on helping people and providing great customer service. Possesses a background in sales and data entry.
Authorized to work in the US for any employer
Work Experience
SMS Client Care Coordinator
Boomtown - Sumter, SC
May 2022 to August 2022
• I was a client concierge I help the real estate agents for their clients to buy or sell homes.
• I contact real estates leads on behalf of the clients and real estate professionals by providing text.
• Also utilize CRM software for documents and logging interactions with the potential buyers and sellers.
• Excellent written communication skills, time management skills, and can multitask effectively.
• Form client relationships very quickly.
• Identify and take appropriate action based on if the lead is ready or not to speak with the client.
• Strong attention to detail and the ability to follow processes at all times. Retail Sales Associate/Cashier
Pink Boutique - Sumter, SC
March 2020 to April 2022
• Straightened merchandise displays on sales floor.
• Operated point-of-sales (POS) system.
• Customer Service.
• Excellent verbal skills.
• Responded to customer inquiries and complaints about clothes, sales, and refunds.
• Responsible for online package and order management.
• Maintained paperwork.
• Issued refunds and store credit vouchers.
• Neatly stocked merchandise on sales floor.
• Compiled data from source documents to data entry.
• Greeted guest with professionalism and friendliness.
• Managed stock room.
• Maintained a high level of service across pink boutique.
• Maintained cleanliness of pink boutique.
Babysitter
Various Families - Sumter, SC
January 2014 to December 2019
• Organized activities and promoted a safe environment.
• Provided children with a productive, compassionate learning environment.
• Helped prepare meals, snacks, and refreshments for children.
• Provided children with any necessary or emergency medical needs.
• Fostered constant positive communication.
• Deal with how the parents wanted certain things for their children.
• Secure indoor and outdoor premises to protect the children.
• Read different books to help language development skills.
• Communicated with the parents/guardians to make sure that their needs and requirements were met.
• Cared for special needs children diagnosed with Autism and ADHD.
• Prepared nutritious meals.
Education
Bachelor of Science in Hospitality Management
University of South Carolina Beaufort
Present
High school diploma
Lakewood High School - Sumter, SC
August 2014 to June 2017
Skills
• Babysitting (8 years)
• Meal Preparation (9 years)
• Infant Care (8 years)
• Childcare (8 years)
• Toddler Care (8 years)
• Autism Experience (3 years)
• Nannying (9 years)
• Medical terminology (3 years)
• Typing (10+ years)
• Special Needs
• Google Docs (9 years)
• Windows (9 years)
• Laundry (10+ years)
• Customer service (2 years)
• Home Care (10+ years)
• Microsoft Powerpoint (5 years)
• Microsoft Excel (6 years)
• Cleaning (10+ years)
• Analysis skills (2 years)
• Sales, Retail and Customer Support (3 years)
• Communication Skills (6 years)
• Leadership (3 years)
• Computer networking (9 years)
• iOS (9 years)
• Mac OS (9 years)
• Data collection (4 years)
• Filing (6 years)
• Account management (1 year)
• CRM Software (5 years)
• Microsoft Outlook (8 years)
• Android (3 years)
• Data entry (5 years)
• Live chat
Assessments
Customer Focus & Orientation — Proficient
May 2020
Responding to customer situations with sensitivity Full results: Proficient
Call Center Customer Service — Familiar
May 2020
Applying customer service skills in a call center setting. Full results: Familiar
Building relationships for childcare providers — Completed August 2020
Building positive and productive relationships with families of children ages 0–3 Full results: Completed
Administrative assistant/receptionist — Proficient December 2020
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Retail customer service — Highly Proficient
February 2021
Comprehending and responding to retail customer needs. Full results: Highly Proficient
Memorization — Expert
January 2021
Committing product or merchandise information to memory and recalling it at a later time Full results: Expert
Work style: Conscientiousness — Highly Proficient
April 2021
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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