Customer Service Representative

Kaylee Allen

North Augusta, SC

************@*****.***

+1-803-***-****

Work Experience

Customer Service Representative

CVS Health Retail - North Augusta, SC

January 2021 to Present

• Perform customer service activities such as welcoming customers into the store and helping them find the products they need.

• Answer the phone and transfer the call if needed.

• Operate the register and take customers payment.

• Handle the concerns and/or complaints of the customer and better assist their needs.

• Help customers save money through coupons and sales.

• Perform refunds.

• Unload the truck shipment and stock products.

• Perform product withdrawals and product damages.

• Put up weekly sale, blade, and clearance signs.

• Front face the store to make it easier for customers to find what they're looking for.

• Operate the ACO system.

• Complete money order, money gram, and credit card reload transactions.

• Operate the photo kiosk center and take passport photos.

• Keep the store clean by sweeping and taking out the trash.

• Help the pharmacy by putting up prescriptions and selling them to customers.

• Taking customers identification for prescriptions with controlled substances. To-Go Specialist

Applebee's - Augusta, GA

July 2020 to January 2021

• Perform customer service activities such as answering the phone and taking orders.

• Prepare, bag, and deliver food to the customer.

• Prep food such as weighing pasta noodles, making sauce, and portioning meat.

• Operate the register and POS system.

• Take customers payment.

• Make sure the to-go area is stocked and clean.

• Run food from the kitchen to the tables to help servers when needed.

• Seat customers at the door to help the hosts when needed. Education

Pre-Allied Health Certificate in Radiologic Technology Aiken Technical College - Aiken, SC

August 2021 to Present

High school diploma

Fox Creek Charter High School - North Augusta, SC

August 2017 to June 2021

Skills

• Google Chrome (6 years)

• Restaurant Management

• Host/Hostess

• Busser

• Restaurant Experience

• POS

• Serving Experience

• Food Service

• Food Preparation

• Kitchen Experience

• Upselling

• Retail Sales

• Cash Handling

• Cashiering

• Catering

• Merchandising

• Anatomy knowledge

• Typing

• Medical terminology

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