Scrum Master

IRIS HELB, PSM

Fort Worth, TX *****

904-***-**** ********.*@*****.***

PROFESSIONAL SUMMARY

Highly motivated professional with expertise as a Scrum Master and Project Manager supporting teams in automotive and technology enterprises. As a Scrum Master, I engage in transforming my teams to become highly productive, self-organizing and value driven.

TECHNICAL SKILLS

Scrum

Kanban

Project Management

SDLC

Power BI

AWS

JIRA

Confluence

VersionOne

MS Visio

SAP

ServiceNow

Risk Analysis

Process Improvement

SQL

Azure DevOps

Digital Transformation

Salesforce

EXPERIENCE

Toyota, Remote, January 2022- Present

Scrum Master.

Lead a cross-functional team in the development and enhancement of a diagnostics system that enables dealerships to obtain diagnostic data electronically.

Ensure user stories are 100% ordered, defined, and ready to be worked on by the team using predefined definitions of Ready, Done, and the Acceptance Criteria.

Facilitate Scrum Ceremonies; Daily Stand Up, Sprint Planning, Sprint Review, and Retrospective.

Support the Product Owner in backlog refinement by prioritizing and ensuring backlog items are properly and fully defined and refined prior to acceptance into a sprint.

Implement agile initiatives and processes that led to 30% reduction in cycle time and reduced time to market.

Identify impediments and assist team in identifying a path to delivering on their Sprint commitments.

Help the team to develop, capture, and analyze metrics to facilitate continuous improvements.

Convene Scrum of Scrum meetings to analyze any roadblocks to scrum teams as well as itemize points of dependency between the various scrum teams.

Proactively manage risks, issues, assumptions, and dependencies at various levels ensuring they are identified, coordinated, mitigated, and resolved.

Dell Technologies, Remote, August 2018- December 2021

Scrum Master.

Led a cross-functional team in the enhancement of a software-defined data protection system that enabled customers to have improved cloud data protection.

Facilitated Scrum Ceremonies; Daily Stand Up, Sprint Planning, Sprint Review, and Retrospective.

Ensured user stories were 100% ordered, defined, and ready to be worked on by the team using predefined definitions of Ready, Done, and the Acceptance Criteria

Supported the Product Owner in backlog refinement by prioritizing and ensuring backlog items were properly and fully defined and refined prior to acceptance into a sprint.

Identified impediments and assisted team in identifying a path to delivering on their Sprint commitments.

Coordinated closely with Product Owner to ensure that stakeholders were consulted and informed, and clarified the schedule, status, and details of the project.

Dell Technologies, Franklin, MA, June 2016- August 2018

IT Project Manager.

Provided project management efforts for a backup software upgrade, related to communication, delivery, resource management, and risk management.

Learned the business requirements and operations to identify how IT project resources fit into the function of the site and how the project could best serve the requirements.

Provided insights and consulting to internal stakeholders regarding project efforts, deliverables, and expectations.

Represented and advocated for departments regarding resource needs, project timing, and escalations.

Worked with customers to understand their business and provided detailed updates on progress.

Reviewed team, group, and service deliverables to ensure quality and adherence to the processes, standards, and regulatory requirements.

Created training and support plans for users on new technologies, applications, or business systems.

EMC, Franklin, MA, November 2015- June 2016

Project Coordinator.

Developed project plans that identified resources and budgetary needs for a backup software upgrade team.

Implemented process mapping activities to identify and assess project shortfalls and engineer options to rectify identified process inefficiencies.

Managed deadlines and supported the team to ensure that project timelines are met.

Led team in developing performance metrics, including policies and procedures, resulting in improved efficiency.

Reported on project success criteria results, metrics, test, and deployment management activities.

Demonstrated a functional acumen to support how solutions will address client goals while maintaining alignment with industry best practices.

Managed financial reconciliations, audits, actuals, and forecast using Apptio, Ariba, and Excel for an annual budget totaling $6.5M

EDUCATION

Rhode Island College, Providence, R.I., 2015

BSC. - Marketing (Cum Laude).

Certifications

Professional Scrum Master (PSM).

Cloud Infrastructure and Services Associate- Version 3.0.

Specialist – NIST Infrastructure Security Version 1.0

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