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Support Specialist Service Delivery

Location:
Apopka, FL
Salary:
125000
Posted:
January 18, 2023

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Resume:

Willie Bell

**** ******** **. *******, ** *****

407-***-****

adurlx@r.postjobfree.com

A highly motivated, professional with 25+ years of experience in designing, implementing, and supporting small, medium, and large-scale enterprise WAN and LAN network infrastructures along with years of working with and supporting Service Provider WAN services along with Service Provider Managed Data Services.

Work Experience

Principal Engineer Systems Design

04/2007 to Present.

T-Mobile - Technology Service Delivery and Operations

Responsible for the engineering design and deployment of customer IP and MPLS based networks for Sprint IP Services Organization - Managed Network Services Group.

Designed and Supported SDWAN solutions using Cisco DMVPN/iWAN, VMware Velocloud, and Cisco Meraki technologies.

Supported all versions of Cisco ASR and ISR routers; also supported all versions of Cisco Catalyst and Nexus LAN switches.

Design and support cloud onRamp solutions.

Supported Fortinet firewalls and worked with Cisco ASA firewalls.

TIER IV escalation point for resolving customer network issues.

Worked with T-Mobile Sales Engineering teams during the pre-sale’s engagement.

Work to ensure all customer requirements and demands were addressed by conducting Proof of Concept testing to ensure the proposed network design included key factors such as reliability, scalability, and ease of support.

Develop router and switch configurations along with network standards for the rollout phase to meet the customer’s implementation and go-live dates.

Supported large Fortune 250, Federal, Financial, Education, Medical, and Retail data networks. Adjunct College Professor

01/2001 to Present.

Seminole State College of Florida - Computer Engineering Technologies Dept. Sanford/Lake Mary, FL Campus

Responsible for teaching all courses that are mapped into the Associate of Science and Bachelor of Science in Information Systems Technology degree programs. The curriculum includes courses that are a part of the Cisco Systems Networking Academy with a focus on the CCNA and CCNP level course work. Other courses taught include the CompTIA A+ courses

(hardware/software) and general courses related to networking technologies. Manager - Network Engineering

04/2005 to 05/2007

Embarq Communications - Network Services Engineering Group Winter Park, FL.

Managed a team of 14 engineers with responsibilities that were split between providing TIER III engineering support for the Embarq ATM and Frame Relay backbone and providing TIER III engineering support for the Embarq Managed Network Services and Managed Security Services Operation Center.

Responsible for scheduling and maintaining an optimal workforce which includes hiring new employees based on departmental needs.

Provided employee performance reviews, salary adjustments, and career development guidance and opportunities for team members.

Established employee training requirements to support new technologies and customer requirements.

Conducted employee performance reviews and salary increases.

Worked with the Sales and Product Development teams to help bring new technologies and services to the product portfolio.

Work with executive management to establish budgetary requirements which include departmental CAPEX and OPEX expenditures.

Network Engineer III

12/1996 to 04/2005

Sprint - Managed Network Services

Winter Park, FL

Supported Sprint Local Telephone Division (Pre Nextel Merger) Managed Networks Services customer.

Designed and supported IP networks, Campus Switched Networks, TDM/ATM/Frame Relay customers.

Supported IP networks for State and Local Government customers in Florida, Missouri, Tennessee, Texas, and the Carolinas.

Communications Systems Specialist

United States Air Force

Bitburg AFB Germany, Vandenburg AFB CA, MacDill AFB FL.

The job consisted of the installation and repair of all wired telephone systems including single line, key telephone systems, and PBX systems. Additional duties consisted of the installation and repair of the wireline side of air traffic control systems used in the base flight control towers. Technical Knowledge and Skills

Routing and Switching

Advanced knowledge and experience with IP protocols (EIGRP, BGP, OSPF, IS-IS, IPv6, IP Multicasting), IPsec/ GRE Tunneling, MPLS, VPLS, Datacenter ACI, VXLAN/EVPN.

Advanced knowledge and experience with Layer 2 switching protocols (STP, VLAN, PVLAN, VTP, VLAN Trunking, VPC/VSS, L2/L3 QoS)

Advance knowledge and experience with Cisco operating systems and services (IOS, IOS XE, Nexus OS, Catalyst OS.

Knowledge and experience with Cisco WLAN technologies, 802.1X, L2/L3 QoS, Cisco AP, WLAN Controllers.

Advanced knowledge and experience with all models of the Cisco ISR 4K and ASR routers.

Advanced knowledge and experience with all models of the Cisco Catalyst and Nexus switches. SDN Technologies

Advanced knowledge and experience with Cisco iWAN/DMVPN technologies.

Advanced knowledge and experience with Cisco Viptela SDWAN technologies.

Knowledge and experience with Fortinet SDWAN technologies.

Knowledge and experience with Cisco Meraki SDWAN technologies.

Knowledge and experience with VMware Velocloud SDWAN technologies. Network Virtualization

Knowledge and experience with VMWare, VirtualBox, MS Hyper-V – 5+ years

Knowledge of AWS Cloud OnRamp.

Security

Knowledge and experience with Fortinet Fortigate firewall solutions.

Knowledge and experience with Cisco ASA firewall solutions.

Advanced knowledge and experience with Cisco IOS (Zone Based) Firewall solutions. Network Programmability

Knowledge of Python scripting.

Career Certificates

Cisco Certified Internetworking Expert - Enterprise (6075 active) - 20+ years

Cisco Certified Networking Professional - CCNP Enterprise (Routing/Switching) - 20+ years

Cisco Certified Networking Associate - CCNA Enterprise (Routing/Switching) - 20+ years

Cisco Certified Design Professional - CCDP - 20+ years

Cisco Certified Networking Professional - CCNP Datacenter - 20+ years

Cisco Certified Networking Associate - CCNA Datacenter - 20+ years

Cisco Certified Specialist - Data Center ACI Implementation - 6 years

Cisco Certified Specialist - Data Center Core - 6 years

Cisco Certified Specialist - Data Center Operations. - 5 years

Cisco Certified Specialist - Enterprise Advanced Infrastructure Implementation - 5 years

Cisco Data Center Unified Computing Support Specialist - 5 years

Cisco Certified Academy Instructor - CCAI - 17+ years Education

Strayer University

Master of Science – Information Systems

Bachelor of Science – Internetwork Technology

Seminole Community College of Florida

Associate of Science – Computer Engineering Technologies



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