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Customer Service Case Manager

Location:
Billerica, MA, 01821
Posted:
January 18, 2023

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Resume:

Kelly Webster

*** ******** ****** ******, ****. *0 Unit 103

Methuen, MA 01844

781-***-****

Objective: To obtain a position working remotely.

Experience:

**/**-**/**** ******* Bay Credit Union, Woburn, MA Head Teller

Duties included opening branch for daily transactions. Assisted members with all banking needs. Made deposits, withdrawals, loan payments, opened accounts, CD’s, IRA’s and helped research members’ needs. Was responsible for balancing the credit union vault and ITM. Answered telephone calls and verified cash deliveries from Federal Reserve. Managed branch in branch manager’s absence.

06/89-11/98 CorVel Corporation, Acton, MA

Office Manager/Transcription

Duties included providing support to team of 11 Vocational/Medical Case Managers. Answered incoming calls and transferred calls to appropriate departments. Created and sent out invoices to insurance companies. Transcribed vocational/medical transcription from Case Managers to create reports and letters to insurance companies. Provided support to Case Manager Supervisors. Typed letters, copied to appropriate person and mailed out daily.

Education:

06/84 Burdett School, Boston, MA

Executive Secretarial Program

Completed and received a Certificate of Completion from a nine-month, intensive Executive Secretarial Program. Met all requirements needed for graduation and Certification.

06/83 Northeast Regional Vocational Technical High School, Wakefield, MA Graduation – Diploma Received

Qualifications:

Ability to work well on own

Proficient in Microsoft Word and Excel

Ability to work remotely

Ability to multi-task

Excellent Customer Service Relation Skills

References: Available upon request



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