Scrum Master Customer Service
Resume:
Annette Awasung
*******.*******@*****.***
Tel: 508-***-****
Summary
•Lean- Agile Change Agent and servant leader with over 5 years of experience in leading teams is Agile software delivery.
•Excellent team player, protects the scrum team while also providing unbiased transparency on progress of the stories.
•Excellent communicator, team leader/player and can work alone with minimal or no supervision.
•Good problem solving, judgment, and decision-making skills.
•Highly organized, functions well in a high-intensity, and constantly changing environment.
•Project management skills.There by leading my team achieve all project goals within the given constrain.
•Got good interpersonal skills in solving any conflicts that came across the way.
•Excellent knowledge using Jira and Azure devOps tools.
Key Accomplishments
•Taught and coached 2 scrum teams on story estimation technique such as the planning poker and the fibonacci sequence to ensure team members are estimating stories correctly.
•Introduced scrum of scrums (SOS) meeting to tracked dependencies across multiple teams.
•Introduced team working agreement to ensure everyone is aligned with the team norms.
Tools: JIRA, Azure devOps, ALM (Application Lifecycle Management), Confluence, MS Office Suite, Rally. Githup
Core Competencies
•Strong knowdelge of Scrum and Kanban
•Excellent collaboration and communication skills
•Servant leader
•Team player
•Able to pay attention to detail.
•Problem-solving skills
•Project management skills.(Initiating,planning executing and using specific softwares to help manage projects as well as organized and lead employees so they meet deadlines through project Conclusions.
Scrum Master
Fidelity Investment- Boston Massachusette January 2022-Jun 2022
•Responsible for a team of developers and QA, assiting them with all the scrum events and ensuring they stay commited to sprint goals.
•Work very close with the product owner in ensuring all user stories has clear discription,acceptance criterial and ensuring user story meets invest criterial before being pulled into a sprint.
•Coach and educate the team on story estimation using the planning poker technique and the finbonacci sequence.
•Assist the team with capacity planning during sprint plannning meeting to ensure team,commitment is base on capacity and velocity.
•encourage team members to participate in end of sprint retrospective meeting to gather feedback on the just completed sprint and come up with action items for continous improvement.
•Aid in internal and external communication improving transparency.
•Worked on User stories like investment management.
Experience
Quest Diagnostics, Lenexa, KS
Scrum Master March 2018-December 2021
•Build relationships with Product owners and other stakeholders to facilitate the team's interaction with them.
•Responsible for facilitating agile sprint ceremonies for one scrum team. (Backlog Grooming, Spring Planning, Retrospectives, Demo, Daily Stand ups and backlog refinement.
•Provide day-to-day leadership, direction, and coaching to the team to adopt agile practices.
•Encourage and facilitate cross-team coordination and collaboration.
•Maintain scrum metrics that provide visibility to stakeholders on scrum progress and quality, including capacity allocations team velocitywhich helped improve the team along their agile journey.
•Lead backlog-grooming activities and facilitate clarification on requirements and stories. Ensure stories and tasks are properly estimated.
•Ensure the Product Owner is talking to the team regularly and reviewing the features being delivered.
•Make sure the capacity of the team is transparent so they do not get overloaded and can operate at a sustainable pace.
•Identify, monitor and manage Risks to the sprint in collaboration with the Product Owner, assigning sufficient resources and time to address the risks throughout the project
•Assist the Product Owner in setting realistic priorities and expectations of the product under development during the product backlog grooming process.
•Excellent communication skills while mentoring and facilitating scrum events .
Scrum Master-Bluecross Blueshield Febuary 2016 - March 2018
•Worked with 6 developers and testers on two week iteration, helped the team to remove blockers and ensured they stayed focused.
•Assited the team with team working agreement and definition of ready and definition of done.
•setup demo calls at the end of the sprint for the team to demo to the stakeholders.
• Participated in scrum of scrums event with other scrum masters to report challenges, impediments and risks.
•Introduced agile community of practice for all scrum masters to find ways to help improve the scrum process.
•Setup jira dashboard to track sprint progress.
•Oversee the delivery of Business Value and Product Quality to ensure that the product increments created are fit for purpose.
•Committed to scrum values,and foundation and open to opportunities for the team to improve their work flow.
•Used Jira tool to manage and track our projects and ensure they are highly configurable and flexible there by ensuring usage in a wide variety of environments and processes..
•Worked closely with project team to maintain a continuous knowledge of project status to identify pissible issues.
•Used different matrix like burn down,burn up charts and velocity to complete work during the sprint assigned.As well as used T shirt sizing for estimation of user stories.
Florida Power and Light, Jupiter West, FL
Software Quality Analyst
January 2015 – February 2016
•Evaluate and enact new corrections and improvements, collaborating with developers.
•Coordinate efforts with other team members.
•Develop test approaches and test plans to test applications.
•Enhancements and changes against documented business requirements, in a manner, which results in a high quality solution so it meets the functional and non-functional requirements of the end user.
•Execute and document test approach, test plans, and scenarios.
•Work closely with designers, developers, and business SMEs to effectively assure delivery of a quality project.
•Support continuous improvement of teams quality management practices, such as defect management, manual testing.
•Assists with and supports the maintenance of statistical, metric-based reporting of testing progress, including clear and concise reports and dashboards.
•Supports the testing environment and lifecycle by reporting defects through the defined reporting process.
•Executes and maintains functional tests using tools and reports results through the defined process and resources.
•Analyzes and identifies system defects through functional, regression and performance testing.
•Promotes customer satisfaction and quality customer service within the company for clients and other departments.
•Involved in optimizing release management and architectural run away by working with the product owner and developers to release and improve continuous intergration and delivery.
•Worked on user stories with continuous testing and integration
•Also used safe as a work flow pattern for implementing Agile practices.
•Excellent communication skills and mentoring skills as well.
Education; Bachelors in Science 2011 In Cameroon University of Douala.
/Certification/Skills
Certified Scrum Master (CSM) - Scrum Alliance,Servant leadership skills,/story Based development/Sprint planning project management/Problem resolution and Agile
PSM(professional scrum master)Agile Methodology skills
Safe Alliance.
Project management skills.
References
REFERENCE AVAILABLE UPON REQUEST
Additional Information
Relocation: Willing to relocate
CNA Norwell and Personal care (River Home Care 2013-2014)
North River Home care.Personal care and Administering of. medication to patients.
Home Health Aide at North Rive Home Norwell.January 2012 to February 2013
. Gave medications as a meds staff with my Map certification.
Assisted direct Care one on one with patients.
Did Supervision with the clients so they are safe and in a good environment
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