Service Representative Customer
Resume:
Objective
Seeking a position where I can bring my strong dedication, responsibility, and motivation, while utilizing my customer service and/or caregiver qualifications obtained throughout the years.
Experience
American Income Life July 8-present
Customer Service Representative
●Assist customers with their life insurance policies over the phone
●Take payments
●Process all changes to policies
●Learned and use multiple in house computer programs
S2G December 2018-July 2019
Supervisor for Quest Roadside Assistance
●Supervisor over 22 people
●Recorded employee time
●De-escalated phone calls when necessary
●Assisted with training of new employees
Nabors and Horton Insurance Agency November 1997-November 2018
Customer Service Representative
●Worked with computer programs
●Accepted and processed payments on customers’ accounts
●Managed large amounts of incoming calls
●Provided insurance quotes
●Handled paperwork and filing
●Identified and accessed customers’ needs to achieve satisfaction
Jordan’s Home Health May 2016-November 2019
Caregiver
●Provided care for my 74 year old mother by providing basic needs such as cooking, cleaning, bathing, and dressing
●Gave medication, took blood pressure, and checked blood sugar levels
●Took her to doctor appointments and picked up medications
Tri County Feed Store February 2016-September 2018
Customer Service
●Processed payments on customers’ accounts
●Closing reports and banking
●Took care of U-haul customers renting and returning equipment on the U-haul website
Subway November 2014-May 2016
Food Service/Customer Service
●In charge of all closing duties and handling money
●Prepare food for customers
●Cleaning and preparation for each day
Skills
●Computer skills
●Quick learner
●Collaborative
●Strong customer support through phone services and in person
●Caregiver
●Ability to build productive relationships and resolve complex issues
●Personable and strong communicator
References
Kelli Alexander, Supervisor Joanna Horton, Supervisor
Nabors and Horton Insurance Agency Nabors and Horton Insurance Agency
217 N. Main St. 217 N. Main St.
Winnsboro, TX 75494 Winnsboro, TX 75494
*****@******-******.***
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