Customer Service Educational Assistant
Resume:
MANUEL VASQUEZ
*** ******** ****** *** ** Ridgewood, N.Y. 11385-1516 646-***-**** *****.**********@*****.***
Objective
Adaptable, detail-oriented and organized team player capable of gaining new skills without difficulty looking to join a secure and growing company in a challenging position that would offer opportunity for growth by utilizing and expanding my experience.
Experience
Autodesk, Inc.
Facilities Coordinator
Facilitated information, instruction and supervision to vendors and service providers as required to establish and secure excellent coordination and execution of work with minimal disruption. Proactively escalated issues that needed a Manager's attention. Coordinated ongoing facilities inspections conducting various daily walk-throughs to insure all building systems are operational making minor repairs and preparing for emergencies. (HVAC, Electrical, Plumbing, Lighting, Flooring, Ceiling, Fire Systems, Signage, Energy Management, Pest Control).
Managed BIM360 Ops ticketing system for work order services and delegation of assignments. Commanded and arranged scheduled repairs and maintenance to all assigned buildings determining the nature of the problem(s) and either completing the work order request or recommending appropriate solution(s) to customers in a timely manner. Collaborated with Building Engineers on projects, inspections, compliance, operations and maintenance.
Organized Executive meetings and events.
Aided Workplace Manager and Facilities Team with vendor oversight which included mentoring, training, consulting, delegation, maintenance, operations, minimizing, equipment, supplies, renovation projects, safety inspections, decommissioning of building, internal moves and ADA compliance.
Supported and Directed in Emergency Response Team efforts. Consulted with Landmark Building Security and GSOC assisting with BOLO lists and security alerts.
Proactively cultivated and maintained strong vendor relationships securing that all expected service levels for the organization were understood, accomplished, met business needs and lowered vendor expenses by 15%.
Handled the delivery of sight amenities which included food services, delivery and storage of equipment.
Arranged moves and assisted various events as required. Assigned as point of contact for the Gallery.
Directed and delegated event set-ups and tear-downs of the multi-purpose conference and training rooms.
Administered and addressed inspections and maintenance of Gallery display items, restrooms and kitchen facilities.
Securitas Security Services
April 2004 - May 2017
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Concierge Security
Assigned to Landmark Building @1 Market Street.
Regulated and monitored Fire Alarm Panel.
Conducted perimeter checks to secure all building systems were operational and compliant. Enabling/Disabling of smoke detectors and sprinkler system. Monitored security cameras.
Directed traffic in main lobby, elevators and common areas. Observed for suspicious activity.
Controlled elevator access.
Supervised and directed Badge and Key access for Staff, Contractors and Tenants. Collaborated with GSOC, SFFD and SFPD.
Coordinated, mentored and supervised Security Officers requested by client during Gallery events at Autodesk Inc.
Followed and executed all policies and procedures. Collected and documented all activity in daily logs and maintained incident reports. Provided superior customer service to employees and guests accessing the Corporate Suites. Akam Associates Inc.
Concierge
Supervised lobby and elevator traffic and enforced rules in luxury cooperative apartment building.
Addressed residents of deliveries and guests.
Recorded and verified all visitor information.
Provided support and exceptional customer service. Greeted, met with and directed residents, guests and contractors. Compiled and processed incoming and outgoing mail, parcels and laundry/drycleaning. Maintained and organized log books for key issuance to tenants, contractors and visitors. Aided callers in a professional manner with instructions and directions for the building. Filed and arranged incident reports.
Supported maintenance personnel with maintenance of lobby area, vacuuming, sweeping, mopping and snow removal at building entrance.
Advised Resident Manager of vendors, maintenance and supply inventory. Monitored security cameras.
Administer information using BuildingLink system.
New York City Board of Education
Educational Assistant
Supported Educators with reinforcement of instruction. Provided 1:1 support to children with emotional special needs.
Coordinated and implemented various programs for students. Reviewed classwork material and assisted students in all areas.
Provided supervisor with assistance organizing and updating programs for Special Education Department students to attend mainstream classes.
Assisted with student safety during school hours by aiding Deans and School Safety Officers. Facilitated emergency evacuations of building. Guided staff and students to secure locations. Education
Borough of Manhattan Community College
Early Childhood Education
2 years
Skills
• Interpersonal • Conflict Resolution • Decision Making • Problem Solving • Fluent in English and Spanish • Customer Service • Communication • Teamwork
• BasicPlus CPR, AED and FirstAid for Adults Certification Validation Code: C2716123774770718 Completion: 11/11/21 Expiration: 11/20/23
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