Entry Clerk Data

San Antonio, TX ***** 210-***-**** *****.*********@*****.***

.

IKRAM MOHAMED

PROFESSIONAL SUMMARY

Seeking Data Entry Clerk position where my attention to detail and organization skills can be utilized.

Motivated professional, offering proficiency in data entry combined with strong mathematical and analytical thinking skills.

Personable team player with exceptional customer service abilities, fast learner and committed to continuous, self-directed learning.

Dependable and quick-learning team player with effective communication and organization skills.

ACCOMPLISHMENTS

Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.

Maintained an average typing speed of [45] WPM on all assignments.

Completed tasks with accuracy and efficiency

Met deadlines

Documented and resolved issues efficiently

SKILLS

Interpretation and Translation Services

Calm and Professional Under Pressure

Call Documentation

Efficient and Detail-Oriented

Customer Data Confidentiality

Data Entry and Maintenance

Customer Account Management

Answering Customer Questions

Answering Emails

Call Volume and Quality Metrics

Critical Thinking

Document and Records Management

Computer Proficiency

Microsoft PowerPoint

Team-Oriented and Cooperative

Patient and Empathetic

WORK HISTORY

CUSTOMER SERVICE REPRESENTATIVE 08/2019 to 09/2022

Zachry Group, San Antonio, TX

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.

Answered customer telephone calls promptly to avoid on-hold wait times.

Answered constant flow of customer calls with minimal wait times.

Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Provided primary customer support to internal customers.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Met customer call guidelines for service levels, handle time and productivity.

ACCOUNTING CLERK II 12/2017 to 08/2019

Zachry Group, San Antonio, TX

Scanned physical copies of invoices into a folder.

Uploaded the scanned copies into a system called “Feith”.

Ensured that all the Department’s invoices papers were entered in at the end of the month.

Ensured that all the invoices’ papers were entered accurately into the system.

Acted as a first line of customer support

EDUCATION

The University of Texas at San Antonio, San Antonio, TX

Bachelor of Science, Cyber Security, 12/2019

San Antonio College, San Antonio, TX

Associate of Science, Business Administration and Management, 12/2016

ACTIVITIES AND HONORS

Career Action Program, UTSA – College of Business Fall 2017

National Society of Leadership and Success January 2016 - Present

National Honor Society 2015 – 2016

Phi Theta Kappa

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