Shannon Atencio

**** * *** **** **

Fargo, ND ***03

adurg3@r.postjobfree.com

+1-218-***-****

SKILLS:

• Organized self-starter with a positive attitude

• Time Management

• Multi-tasking while paying attention to detail

• In person customer care with courtesy and respect

• Compassionate with exceptional communication skills

• Professional, dependable, and consistent

Authorized to work in the US for any employer

Work Experience

Heavy Equipment Operator

Asplin Excavating - Fargo, ND

April 2016 to Present

Maintain equipment daily

Making sure product is available for customer purchase Operate tractors with disks. Assist in any area needed within the yard Administrative Assistant/Receptionist

Lakeland Mental Health Center - Moorhead, MN

November 2021 to March 2022

My duties include scheduling, rescheduling, arriving, cancelling clients for several Doctors with the office. Multi-line phones taking calls and working each call with professionalism and care. Sending emails, google voice and zoom to communicate with patients and team members. Sending in medication refills to nurse. Calling for demographics, payments due. Taking payments and setting up payment plans. Working closely with all team members. Determination of a crisis situation. De-escalations.

Interpretation request orders.

Agency Support Specialist

Lakes & Prairies Community Action Partnership (CAPLP) - Moorhead, MN September 2020 to August 2021

Answer all incoming calls

Assist the community with rent and utilities with respect Greet visitors with professionalism

Monitor visitor access

Interact with all departments to assist with specialty needs for the homeless Receive, sort and distribute mail

Receive and reply to emails, team chats and daily meetings Schedule appointments

Draft correspondence

Generate reports and other documents

Maintain front desk procedures including contact information, directions and frequently requested company information

Patient Financial Representative

Banner Health, Mckee Hospital - Loveland, CO

March 2012 to August 2018

Assist and register patients for the Emergency Department, Heart and Vascular, Infusion, Sleep Medicine, OB, Labs, Wound Care, Nuclear Medicine, Orthopedics, Occupational Health and Breast Center Collect co-pays and demographics, verify insurance. Balanced nightly deposits and complete credit card processing

Assist EMT and Police Department entering patient information STAT Communicate with corporations, insurance and pharmaceutical companies Processed mail received from patients, attorneys, hospitals etc. and updated the accounts with detailed notes regarding the mail received

Corrected patient's demographic data, scheduled appointments, confirmed referrals and surgeries utilizing Epic daily

Prepped, scanned, released, processed and maintained patient's medical records, labs, orders, outside records

Education

Graduate in General Studies

South High School - Fargo, ND

August 1980 to May 1983

Skills

• Data Entry

• Epic

• Medical Scheduling

• Hospital Experience

• Customer service (10+ years)

• Front desk

• Microsoft Office

• Microsoft Access

• Medical Terminology

• Insurance Verification

• ICD-10

• Medical Office Experience

• Document management systems

• 10 key calculator

• Typing

• Medical Records

• Bookkeeping (3 years)

• Customer support

• EMR Systems

• Computer skills

• Multi-line Phone Systems

• Heavy Equipment Operation

• Mailroom (6 years)

• Bookkeeping (2 years)

• Banking Operations Department (3 years)

• Bankcards (3 years)

Assessments

Customer focus & orientation — Highly Proficient

October 2021

Responding to customer situations with sensitivity Full results: Highly Proficient

Filing & organization — Highly Proficient

February 2020

Arranging and managing information or materials using a set of rules. Full results: Highly Proficient

Protecting patient privacy — Highly Proficient

March 2022

Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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