Equipment Operator Heavy
Resume:
Shannon Atencio
Fargo, ND ***03
***************@*****.***
SKILLS:
• Organized self-starter with a positive attitude
• Time Management
• Multi-tasking while paying attention to detail
• In person customer care with courtesy and respect
• Compassionate with exceptional communication skills
• Professional, dependable, and consistent
Authorized to work in the US for any employer
Work Experience
Heavy Equipment Operator
Asplin Excavating - Fargo, ND
April 2016 to Present
Maintain equipment daily
Making sure product is available for customer purchase Operate tractors with disks. Assist in any area needed within the yard Administrative Assistant/Receptionist
Lakeland Mental Health Center - Moorhead, MN
November 2021 to March 2022
My duties include scheduling, rescheduling, arriving, cancelling clients for several Doctors with the office. Multi-line phones taking calls and working each call with professionalism and care. Sending emails, google voice and zoom to communicate with patients and team members. Sending in medication refills to nurse. Calling for demographics, payments due. Taking payments and setting up payment plans. Working closely with all team members. Determination of a crisis situation. De-escalations.
Interpretation request orders.
Agency Support Specialist
Lakes & Prairies Community Action Partnership (CAPLP) - Moorhead, MN September 2020 to August 2021
Answer all incoming calls
Assist the community with rent and utilities with respect Greet visitors with professionalism
Monitor visitor access
Interact with all departments to assist with specialty needs for the homeless Receive, sort and distribute mail
Receive and reply to emails, team chats and daily meetings Schedule appointments
Draft correspondence
Generate reports and other documents
Maintain front desk procedures including contact information, directions and frequently requested company information
Patient Financial Representative
Banner Health, Mckee Hospital - Loveland, CO
March 2012 to August 2018
Assist and register patients for the Emergency Department, Heart and Vascular, Infusion, Sleep Medicine, OB, Labs, Wound Care, Nuclear Medicine, Orthopedics, Occupational Health and Breast Center Collect co-pays and demographics, verify insurance. Balanced nightly deposits and complete credit card processing
Assist EMT and Police Department entering patient information STAT Communicate with corporations, insurance and pharmaceutical companies Processed mail received from patients, attorneys, hospitals etc. and updated the accounts with detailed notes regarding the mail received
Corrected patient's demographic data, scheduled appointments, confirmed referrals and surgeries utilizing Epic daily
Prepped, scanned, released, processed and maintained patient's medical records, labs, orders, outside records
Education
Graduate in General Studies
South High School - Fargo, ND
August 1980 to May 1983
Skills
• Data Entry
• Epic
• Medical Scheduling
• Hospital Experience
• Customer service (10+ years)
• Front desk
• Microsoft Office
• Microsoft Access
• Medical Terminology
• Insurance Verification
• ICD-10
• Medical Office Experience
• Document management systems
• 10 key calculator
• Typing
• Medical Records
• Bookkeeping (3 years)
• Customer support
• EMR Systems
• Computer skills
• Multi-line Phone Systems
• Heavy Equipment Operation
• Mailroom (6 years)
• Bookkeeping (2 years)
• Banking Operations Department (3 years)
• Bankcards (3 years)
Assessments
Customer focus & orientation — Highly Proficient
October 2021
Responding to customer situations with sensitivity Full results: Highly Proficient
Filing & organization — Highly Proficient
February 2020
Arranging and managing information or materials using a set of rules. Full results: Highly Proficient
Protecting patient privacy — Highly Proficient
March 2022
Understanding privacy rules and regulations associated with patient records Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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