Medical Assistant Customer Service
Resume:
Tyrika Thomas
Syracuse. NY 13206
****************@*****.***
OBJECTIVE:
● Seeking professional career as a *Phlebotomist/CNA/Medical Assistant/Patient Care Tech
PROFILE:
● 16 years experience in the healthcare field assisting the elderly as a Phlebotomist, Nurse Assistant,
Home Health Aide and patients receiving Dialysis treatment
● Certified in CPR
● Deeply committed to patients well-being; attended annual in-services
● Administered services as directed by supervisory staff
● Fast learner and enthusiastic hard worker; familiar with Microsoft Windows, Word, E-mail, and Internet
● Good written and oral communication skills; documented/reported adverse findings to licensed personnel
● Excellent customer service skills including answering phones, recording details of inquiries
● 3 years experience Behavioral Health Tech with patients with mental illness, PTSD patients, traumatic brain injury patients with special healthcare needs
● Collects blood specimens for laboratory analysis to diagnose and monitor medical conditions of hospital patients as Acute care patients, NICU patients, Infants, Toddlers and Adults
● Responsible for operating, cleaning, and sterilizing hemodialysis machines
● Monitored/recorded weight and vital signs before, during, and after blood cleansing procedures for dialysis patients
● Responsible for obtaining ordered pre, intra, and post-dialysis laboratory specimens along with in-house procedures
● Assisted elderly with daily hygiene/grooming tasks on site and in homes, charted vital signs and followed special individualized instructions.
● Used Hoyer/Vera lifts and gait belts to get residents in and out of bed
● Responsible for up-keep of residents rooms; transported residents to various in- house appointments
EMPLOYMENT:
● Patient Care Tech/Phlebotomist St. Joseph’s Hospital Syracuse, NY 05/17-06/20
● Phlebotomist Syracuse Community Health Center Syracuse, NY 11/2013-05/2017
● Phlebotomist Internist Associates of CNY Syracuse, NY 06/2008-02/2012
● Phlebotomist Crouse Hospital Syracuse, NY 02/2007-02/2012
● Customer Service Rep Southerland AT&T Syracuse, NY 2006-2007
● Patient Care Tech University Dialysis Center Syracuse, NY 2004-2006
● CHHA Independent Health Care Syracuse, NY 2003-2004
● CNA University Hospital Syracuse, NY 2001-2002
● CNA Loretto Nursing Home Syracuse, NY 1999-2001
EDUCATION/TRAINING:
● American Red Cross Syracuse, NY Certificate in CPR 2015
● OCM BOCES Liverpool, NY Certificate Nurse Assistant 1999
● Nottingham High School Syracuse, NY High School Diploma 1996
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