Shilpa Dave
732-***-**** adurdo@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Magyar Bank – North Brunswick, New Jersey 2006-Present
Financial Sales Associate (FSA)
Provided customer service to bank customers of community bank.
Processed customer transactions in accordance with bank policies and procedures. Recognized sales opportunities and referred them to the appropriate staff. Proved ATM on a daily basis.
Opened a variety of accounts (Checking, Savings, Lease Security, IRA). Ordered checks, deposit slips, etc. for bank customers. Solved customers’ problems in different areas by phone and in person.
PNC Bank (United Trust Bank) - North Brunswick, New Jersey 2001-2005
Teller
Provided customer service to bank customers.
Process customer deposits, withdrawals, payments, and other transactions following bank policies and procedures
Accept checks and cash from customers and post entries into correct accounts.
Fill out CTR if required.
Prove ATM on a daily basis.
Television Channel D.D.K. – Ahmedabad, Gujarat, India 1989-1995
Assistant Engineer
Provided technical support to a local television channel.
Responsible for software and hardware setup and upgrades, troubleshooting and repair/maintenance.
Maintained software documentation and recorded data.
Compiled and created database including all communication vendors for the purpose of investigation and information.
Assisted in developing and implementing company policies and procedures.
Gujarat Communication Electronic Ltd. – Ahmedabad, Gujarat, India 1986-1989
Technical Assistant
Provided technical and administrative support to a communication company.
Tested video broadcast equipment at PCB level, MODULE level, and SYSTEM level.
Installed, provided maintenance and provided troubleshooting to electronics communications and media equipments.
Ensured all projects and activities were executed within set guidelines.
Planned, organized and coordinated special events.
EDUCATION
Microsoft Certified Professional (MCP), NJ 2000
Diploma in Electronic & Television Engineering, Gujarat, India 1985
RELEVANT COURSE WORK
Microsoft Network Essentials: LAN & WAN Systems, Network Architecture, Network Protocols, Network Troubleshooting
COMPUTER/TECHNICAL SKILLS
Microsoft Windows 95/98/NT/2000/XP/Vista/7/8, Dos, Microsoft Office
LANGUAGES
Fluent in Gujarati, Hindi, Marathi; conversational in Spanish
*References available upon request.