Brandy Shourds

**** *. ****** ***

Fresno, CA ***11

559-***-**** Cell

adurd3@r.postjobfree.com

Objective:

Personable and proactive legal professional offering over 20 years’ experience in busy environments. Energetic, reliable and focused on results. Deadline-oriented with proficiency in numerous software programs and diverse business environments

Skills:

MS Word Customer Service Type 45 WPM CPR Certified

Scanner/Copier/Fax 10-Key By Touch Outlook

Multi-Line Phone System Calendaring/Scheduling Internet Research

Payroll AP/AR Data Entry

Excel Adobe PowerPoint

Education:

National Paralegal College University of Phoenix Clovis High School

2012 – 2014: AA Paralegal Studies 2003 - 2005 High School Diploma

Awards:

Winner of the 2017 AAA President’s Award

Professional Experience:

American Arbitration Association Case Administrator Fresno, CA

Responsibilities:

Applying knowledge of arbitration law and company policy while evaluating each case on an individual basis.

Manage all elements of cases filed for arbitration and mediation including: reviewing contracts, filing claims, counterclaims, and amended claims; jurisdiction and condition precedent; selection of neutral(s), addressing disclosures and conflicts of interest, evaluate neutral removal requests and challenges; calendar and schedule meetings and hearings, send official invite notices; billing and collecting neutral compensation deposits and processing check requests, and the transmittal of the Award.

Assist customers, neutrals, and personnel staff in the use of the company’s on-line services; Serve as neutral liaison to initiate and maintain efficient flow of information between the customer, representatives and neutrals.

Conduct telephonic and video conferences with all parties involved.

Entering data correctly into database, typing, filing, and other general office duties.

Assisted the VP on special projects and extremely sensitive caseloads. Served on a high profile specialty caseload and was instrumental in the start-up and implementation of new procedures including organizing and creating all correspondence; step-by-step training for arbitrators and staff and was responsible for troubleshooting and ensuring all issues were resolved.

Assisting Vice Presidents with largest and highest profile caseloads.

As noted above, Winner of 2017 AAA President’s Award

Exit Bail Bonds Operator/Data Entry Russellville, AR

Responsibilities: Handled high volume of telephone calls from the general public, law enforcement agencies and other public agencies. Provided high quality customer service to all prospective clients. Entered data into a number of databases, retrieved information from these databases, typing, filing, record keeping and other general office duties.

AAA Bail Bonds Operator/Data Entry Russellville, AR

Responsibilities: Operated a computerized system and produced a high volume of data entry. Managed multiple telephone calls from the general public, law enforcement agencies and other public agencies, typing, filing, record keeping and other general office duties.

Russellville School District Cook Russellville, AR

Responsibilities: Prepared menu of the day for the entire student body. Worked with recipes for large quantities of food making certain that the menu was balance as required. Interaction with students and faculty while serving meals and cleaning the facility. Other duties as required.

Waffle House, Inc Server/Cook Russellville, AR

Responsibilities: Served customers by taking orders, serving food and preparing tables. Need for basic math skills to calculate checks and collect money. Worked to make sure customers felt welcomed and comfortable. As a cook, prepared, seasoned, and cooked a wide range of foods from soups, snacks, and salads to entrees, side dishes, and desserts. Responsible for prep work, inventory and all aspects of leaving a clean environment for the following shift. Good communications skills and memory as all orders are verbally given with no written ticket available.

Perkins Restaurant Server Russellville, AR

Responsibilities: Served customers by taking orders, serving food and preparing tables. Worked large restaurant as only server during third shift making sure each customer’s needs were met. Responsible for all side work, making sure the restaurant is clean and fully stocked for the next shift. Good communication with solo cook was imperative for a successful shift.

Metro Answering Service Office Manager Clovis, CA

Responsibilities: Managed administrative staff to ensure appropriate procedures were followed. HR assignments, including but not limited to implementing policy and procedures, staff development, training, and payroll. Managed telephone systems to ensure in proper working order, AR/AP, and direct contact with clients regarding needs and service provided.

References Available Upon Request

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