Salesforce Administrator Service Specialist
Resume:
Work History
Salesforce
Administrator/Analyst
Raffiq
Ahmed
Contact
Address
Dallas, TX, 75252
Phone
adurbq@r.postjobfree.com
https://www.linkedin.com
/in/raffiq-ahmed
Skills
Salesforce CRM Platform
Declarative Programming
DocuSign
Configure Price Quote
(CPQ)
Problem Solving
Project Management
Agile Methodology
Self Starter and Dedicated
Team Player
A highly technical certified Salesforce Administrator with 4 years of experience administering complex Salesforce software solutions for sales and marketing management and development with overall 13 years of experience in IT industry.
Software Developer – Systems Software
Amazech Solutions, Frisco, TX
Experienced in managing 70+ users and assisting
them with error troubleshooting and support.
Leveraged SFDC's native functionality and
customizations like new fields, objects, validation rules, formula fields and declarative development
features like approvals and flows to automate key
business processes to meet CRM needs of business.
Strong exposure to security and sharing rules
implementation at object, field and record level for different users to ensure data protection of
Salesforce instance.
Developed and maintained critical reports and
dashboards, leveraging Salesforce's native reporting solutions.
Hands-on experience in sandbox management
including creating, deleting and refreshes.
Effectively interacted with various business team
members to gather and document requirements.
Established end-user training solutions and grow
Salesforce.com skill set across organization.
Participated in key meetings with clients during
requirement gathering sessions, system demos and
user acceptance testing.
Experienced working in Agile methodology.
Performed other duties as assigned.
2022-06 -
Current
Infra. Technology Specialist
Cognizant Technology Solutions, Chennai, India
Salesforce Administrator Jan 2019 – Jun 2022
Managed 100+ internal users and their associated
role, profile, permission set and public groups.
Administered overall setup, configuration and
2016-06 -
2022-06
maintenance of Salesforce.com platform.
Data management and mass updates using tools
like Data Loader and Data Import Wizard.
Experience working in administrative responsibilities like creating and managing custom objects, custom
fields, workflows, validation rules, user management, picklist, page layout, as well as other configuration items.
Installed and configured third-party and
AppExchange integrations such as Docusign and
Apex data loader.
Created Custom Objects and lookup and master-
detail relationships on objects and created junction objects to establish connectivity among objects.
Implemented Security and Sharing rules at Object
level and Record level for different users or profile in organization.
Developed 15+ reports and dashboards for various
teams and departments throughout organization.
Guide them with self-service report writing and
dashboard maintenance.
Experience working in 25+ workflows, 10+ process
builders, flow builder and approval processes.
Performed regular internal system audits/health
checks and prepared for upgrades/enhancements.
Troubleshoot issues and identify resolutions for
end-users in timely fashion.
Performed QA/UAT testing post code development
by developers and create documentation.
Worked closely with clients and end users to gather, understand, and define business requirements.
Developed and updated documentation and
translating requirements into technical solutions. Technical Service Specialist
IBM India Pvt Ltd
2012-03 -
2016-06
Specialization Associate Infrastructure
Engineer
Mphasis An HP Company, Pune, India
2010-05 -
2012-03
Education
Certifications
Master of Science: Computer Science
University of Madras - Chennai, India
2020-07 -
2022-06
Bachelor of Science: Computer Science
The New College - Chennai, India
2002-07 -
2005-04
Salesforce Certified Administrator ADM-201
Mainframe System Administrator
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