Qa Tester Customer Service

Cathy Keith

240-***-**** *************@*****.*** https://www.kcnewlifedesign.com

https://www.linkedin.com/in/cathy-keith/

Professional Summary

Enthusiastic professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Personal Care Assistant

Country Meadow Retirement Community - Frederick, MD

Maintained daily living standards by assisting clients with personal care needs.

Planned and prepared nutritious meals and snacks to meet diabetic, low sodium, and high protein diets.

Reported concerns to providers, nurses, and care management to promote optimal care.

Personal Care Assistant

Comfort Keepers Home Care - Frederick, MD

Observed patients for changes in physical, emotional, mental, or behavioral condition and injuries.

Transportation of clients to shop for groceries, attend doctor appointments and run errands.

Monitored vital signs and medication use, documenting variances, and concerning responses.

Completed weekly and monthly reports summarizing activities.

QA Test Lead

TSR Consulting, Citigroup, Hagerstown, MD

Performed testing to assess effectiveness of products, including success with designed purpose and limitations and adaptations for other purposes.

Advised and led process improvement team with deliberation, leadership, and strategic planning.

QA Test Lead

Global Data Consultants, Hagerstown, MD

Execution of test cases within Eclipse IDE, reporting and documenting defects within Jira.

Conducting Data driven testing, cross browser testing.

Performed testing to assess effectiveness of products, including success with designed purpose and limitations and adaptations for other purposes.

Disability Advocate & Option Counselor

The Freedom Center, Frederick, MD

Assisted individuals and families in attaining Food Stamps benefits, Qualified Medicare Beneficiary, Specified Low-Income Medicare Beneficiary, Energy Assistance, Social Security Disability, Social Security Supplement Claims, and housing.

Answered all incoming calls and email inquires

Schedule appointments for consultations, verified medical insurance and benefits of each client

Complete all admissions paperwork and enter it digitally

Verify medical insurance coverage and benefits for each client

Address all complaints or concerns via phone and or emails

Performed clerical work such as filing, copying, and faxing

QA Tester

University of Maryland Medical System, Baltimore, MD

Tailored testing procedures to obtain data most relevant to understanding underlying causes of production limitations.

Evaluated data sets from multiple test implementations to determine and account for standard variance in test results.

Input test results to relational database management software for use in metadata compilation and study and consultation in future test design.

Skills

Wireframing

Interactive Prototyping

Content Marketing

JavaScript/HTML/CSS

Usability Testing - Maze

Figma, Adobe UX

User Research & Persona Creation

Web Site & Multimedia Design

Web Site Strategy & Analytics

Customer Service

Administration

Receptionist

Tools & Technologies

Javascript, Jira, Agile/Waterfall SQL, Microsoft Word, Excel, PowerPoint, Flowcharts, Google Docs

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2021-01– 2022-04

2022-04-

Current

2018-04 - 2020-12

2016-01 - 2018-03

2013-07 - 2015-12

2011-08 - 2013-07

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