**. **.**** - **.**.****

**.**.**** - Currently working

Nabiha Syed

House#2 Chenaar Street, Tajbagh Scheme Lahore.

030******** adur9v@r.postjobfree.com

Objective

Customer Service representative with a good professional experience,hence providing quality customer support and building strong relationship.

About

I am very passionte and hard working candidate.Always tries to learn new ways of professional as well as personal growth.I am an analytical thinker,a good dicision maker and a team player. Cover Letter

Dear sir/ Madam,

I am writing to express my interest for this position at your company.I have been working as a guest services agent for more than 2 years providing exceptional cistomer services and an ability to deal with agitated and distressed customers.I believe my working experience as well as my interprsonal skills make me an ideal fit for the company.As I canoffer new ideas to help your company grow and surpass all new objectives. Thank you.

Experience

Pearl Continental Hotels Lahore

Guest Services Agent

FRONT DESK GUEST SERVICES OFFICER

.was performing my duties as. .Doing check-ins and checkouts.

•Sales of Hotel's Rooms.

Providing knowledge to the guests.Also doing cashiering.Enthusiastically working in increasing organization's business.Assisting all the new staff members .

•Greeting guests in an highly satis-

fied manner.

•Answering Telephone calls without single complaint.

•Providing authentic and updated necessary information to the guests.

•Assisting every guest.

•Listening and solving each guest's complaint in a highly satisfied way.

•Providing guest's satisfaction at it's best.

•Making and taking reservations for the rooms.

•Doing cashiering without the flaws.

•Inspected Rooms conditions.

•Coordinated with other departments to provide excellent guest's experience.

•Following up with guests to make their stay memorable.

•Focused guest's needs.

•Checking any front desk

requirements.

•Assisting and training new staff members.

Shalimar estae

Customer Service Representative

Assisting Customers.

Answer all queries satisfactorily.

Giving new bisiness ideas.

Education

2007

2009

2012

2014

NABIHA SYED

Crescent Grammar School

Matric

A

Punjab College For Women

Fsc

B

Queen Merry College

Bachelor of science

3rd division

University Of The Punjab

M.A. Economics

2nd division

Skills

Management •Leadership development •Results driven •Goal Oriented •Microsoft office •Pressure Handling

•Minimizing conflicts •IDS system knowledge •Basic Computer skills •Investing free time learning new soft skills.

Interests

Reading Writing Current Affairs,Learning new thing Art and Craft Invest my free time to learn new soft skills. Books reading. Internet surfing. Shopping. Socialising. Cooking. Doing Shopping

Socializing

Cooking

Internet Suring

Achievements & Awards

Professional Lobsterink Courses.

Additional Information

Investing my free time to learn something new.

•Possessing an enthusiastic personality.

•Very much Hardworking.

•Tries to make working space pleasant.

•Maintain good relationship with colleagues and all staff members. Interests

Languages

English, Urdu

Visa Type

Visit Visa

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