Customer Service Representative

Maliaka Carr Email: *****************@*****.***

Mobile: 513-***-****

Objectives Customer Service Representative bringing top notch skills in oral and written communications, active listening and analytical problem solving skills. Enhances customer experience by employing service oriented behaviors, understanding customers desires, and providing customized solutions to build loyalty. Dedicated customer service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining

professional relationships to increase profitability and drive business results.

Experience Monopolis, Alabama

Unique Styles

Maintained customer satisfaction with forward thinking strategies focused on addressing customers needs and resolving concerns. Answered customer telephone calls promptly. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers and paying attention to special needs or wants. Erlanger, Kentucky

J.C. Penny

Helped large volumes of customers daily with a positive attitude and focusing on customer satisfaction. Maintaining customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns. informed customers about special promotions/ discounts and providing detailed information on various products. Developed and actualized customer service initiatives to decrease wait times. Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.

Walton, Kentucky

Win it America

Perform duties in accordance with applicable standards, policies, and regulatory guidelines to promote a safe working environment. Used automated mail processing equipment to sort and collect mail. Use critical thinking to break down problems, evaluate solutions, and make decisions.

Key Skills

Qualifications Bachelors degree

Wilberforce University

1/2007 - 5/2010

Interests

Languages

Personal

Information

References Request On Demand

Solving customer

concerns,

Microsoft Excel,

Microsoft Outlook,

credit card

payment

processing,

inbound and

outbound calling,

call transfers,

issue and

complaint

resolution

Reading

Swimming

Volunteering Spending time

with my family

Spanish

Date Of Birth: 12/06/1974

Nationality: United States

Address: 3803 Dina Ave.

Cincinnati, Ohio

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