Care Representative Call Center
Resume:
Donna Abernathy
Aim for the Stars
Charlotte, NC 28208
*********.******.**@*****.***
Every job I have ever had relates to customer service. I can deal with customers in any setting; online,
on the phone, and face to face. I am excellent at resolving their problems. I am also happy to help. I
never leave a customer unsatisfied, and I enjoy ending our interaction with them happy and eager to
return.
Authorized to work in the US for any employer
Work Experience
Chief Administrator
Aim for the Stars, INC - Charlotte, NC
October 2019 to Present
This is my homeschool that I developed myself. I developed my own curriculum and schedule. I designed
my own app and website to invite other children to learn. I push the multiple intelligence theory and can
help anyone learn anything.
Assistant Manager
Arby's - Charlotte, NC
December 2007 to June 2020
I assisted the general manager in maintaining a restaurant. Conflict resolution is a specialty of mine.
We closed due to Covid.
Customer Retention Specialist
Sprint - Charlotte, NC
January 2017 to June 2019
I was a customer care representative that dealt with retention, telesales, and conflict resolution. I had
an excellent survey score that I maintained throughout my time there. The call center I worked at was
closed because Sprint was bought out by T Mobile.
Education
Bachelor's degree in Psychology
University of Phoenix-Online Campus - Charlotte, NC
April 2012 to June 2016
Associate's degree in Psychology
University of Phoenix-Online Campus - Charlotte, NC
April 2008 to April 2012
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