STEPHANIE DIEGO

adur52@r.postjobfree.com 757-***-**** Norfolk, United States 23501

Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Identifies and resolves concerns while promoting new products and meeting sales objectives. Strategic thinker offering skills in customer service . An innovative and enthusiastic representative valuing the opportunity to work with a sense of service and ethical purpose. Critical Thinking

Service-Oriented

Verbal and Written Communication

Time Management

Administrative Functions

Insurance Agent Maximus Call Center - Boston, MA 09/2021 - Current Received underwriting approvals after accurately completing applications for insurance coverage. Engaged customers and provided high level of service by carefully explaining details about documents and health insurance coverage.

Generated reports for senior leadership to recommend corrective actions and improvements. Maintained pleasant and cordial attitude, remaining calm when issues arose. Performed above required metrics and graduated with the original class with one of the most difficult state wide form of medical insurance

Sales Coordinator Verizon Wireless - Newport News, VA 09/2020 - 10/2021 Fostered relationships with customers to expand customer base and retain business. Coordinated and finalized sales proposals to complete purchases. Highlighted target products with eye-catching signs, displays and shelf positions. Worked with production teams to assess, update and optimize delivery dates for customers. Identified and proactively solved complex strategy problems that impacted sales management and business direction.

Election Poll Worker City of Norfolk - Norfolk, VA 11/2016 - 11/2019 Prepared voting area by setting up and organizing voting equipment, ballots and registrations sheets. Obtained signatures and recorded names of voters to prevent voting of unauthorized persons. Instructed voters to properly use voting machines and responded to inquiries and concerns. Conducted routine checks on ballot machines to verify proper working order. Maintained positive working relationship with fellow staff and management. Customer Service Cashier Great White Water Sports - Norfolk, VA 05/2016 - 11/2019 Greeted customers and responded to informational requests. Processed credit card, EBT and gift certificate payments in electronic computer systems. Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.

Greeted customers promptly and responded to questions. Summary

Skills

Experience

Processed customer payments quickly and returned exact change and receipts. Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.

Housekeeping Supervisor Saeca - Norfolk, VA 03/2017 - 10/2018 Stocked room attendant carts with supplies to keep carts organized and clean. Created schedules, shift reports and other business documentation to coordinate housekeeping needs. Reviewed employee performance and devised improvement plan to achieve goals. Supervised and supported housekeeping personnel to maximize quality of service and performance. Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy. Sustained safety protocols to support proper and cost-effective equipment and material usage. Norview High School Norfolk, VA 06/2016

High School Diploma

University of Phoenix Tempe, AZ

Some College (No Degree): Business Administration And Management Consistently maintained high customer satisfaction ratings. Led team to achieve the number one status for over six months consecutively, earning recognition from upper management and financial reward.

Improved speed and efficiency with stocking, cleaning and overall service for cleaning company and increased tips for staff due to service

Promoted from Housekeeper to Housekeeping supervisor, in less than 12-months. Education and Training

Accomplishments