Time Delivery Customer Service

Phone Number 804-***-****

LaCosta Fair Email ***********@*******.***

Planner Address Mechanicsville, Va 23111

Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in

problem-solving and planning. Ready to make an immediate contribution to your organization.

EXPERIENCE

Planner

Kabco Beverage and Mechanical, Richmond, VA Jun 2022 - Present

Respond to all customer concerns

Schedule jobs accordingly by date and technician availability

Reschedule when needed

Conrm job readiness and make sure all equipment has been received

Follow all DOT regulations

Schedule service for Cruise Ships

Send service requests to service providers around the globe

Conrm Port locations and port times

Send technician passport and information to get approval to board

Provide custom regulations and entry requirements for entry to other countries

Schedule follow up service if required

Circulation Manager

Richmond Times Dispatch, Richmond, Va Jan 2022 - Mar 2022

Manage the full cycle of the carrier workforce including recruiting, orienting, contracting and terminating

independent contractors

Implementing solutions to challenges and identifying opportunities with clear work expectations

Monitor and understand independent contractor agreements

Maintain professional and positive attitude, with frequent contact with carriers to ensure customer delivery

standards are being met

Promptly handle customer complaints on all issues that arise

Manage route and boundary changes to maximize delivery service

Build and maintain relationships with retailers

Prepare customer service reports

Oversee distribution of non-subscriber newspaper and the carriers that deliver them

Payroll for employees and independent contractors

District Manager

Richmond Times Dispatch, Mechanicsville, Va Mar 2020 - Jan 2022

Prepare and understand Independent Contractor contracts

Responsible to recruit, orientate, and train carriers

Review and hold accountable carrier performance results

Establish and adjust route delivery

Oversee and assist in distribution of newspapers to carriers

Respond to customer complaints daily

Prepare daily delivery and complaint lists for carriers

Deliver open routes when needed

Contractor/ Newspaper Delivery

Sole Proprietor, Mechanicsville, Va Oct 2012 - Mar 2020

Loaded and unloaded personal vehicle

Completed on-time delivery

Reviewed each delivery using paperwork before leaving warehouse

Delivered residential and commercial locations

Maintained vehicle equipment

Established and maintained excellent customer relationships

Line Cook

Applebee's, Mechanicsville, Va Aug 2012 - Apr 2013

Prepared food items in compliance with recipes, cooking, and waste control guidelines

Cleaning and upkeep of kitchen equipment

Instructed and trained new staff

Maintained smooth and timely operations in food prep and delivery of meals and kitchen sanitation

Key Hourly

Applebee's, Richmond, Va Jun 2002 - Mar 2009

Manage and oversee restaurant operations

Ensure guest satisfaction

Respond to customer questions and concerns

Schedule staff FOH and BOH

Supervise shifts

Hire new employees

Train and evaluate staff

Forecast and maintain inventory

Control costs and waste

Implement strategies to improve productivity and sales

EDUCATION

Diploma

Lee Davis High School, Mechanicsville, Va Jun 1993

SKILLS

Safety Customer service

Personnel Scheduling

Budgeting Stang

Problem Anticipation and Resolution Microsoft Oce

CERTIFICATIONS

Certied Sex Coach

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