Support Representative Customer Service
Resume:
Timtasia Mester
Dallas, TX *****
**********@************.*******.***
Authorized to work in the US for any employer
Work Experience
Technical Support Representative
Apple
January 2021 to August 2022
I provided an excellent customer service experience through high quality communication and interactions.
Whether I was helping customers get started with the Mac or finding answers to their questions about other Apple devices, I was ready to share knowledge and provide exceptional assistance I gained satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. I take care of customers with advice or a solution on the spot, using my knowledge of current Apple technology to help with iPod, iPhone, and iPad devices Warehouse Worker
Chewy's Fulfillment Center - Dallas, TX
February 2020 to April 2022
I worked third shift packing orders from online. I stayed up long hours lifting heavy inventory. I made boxes and unloaded trucks.
Customer Service Representative
Teleperformance - Shreveport, LA
June 2018 to February 2020
Customer care representative for sprint. I answered phones. Paid customers bills and I creatively assisted customers with issues related to all sprint products. I developed strategies and processes to scale outreach and recruitment of sellers.
Sales Associate
Banana Republic - Shreveport, LA
January 2017 to February 2020
I worked with the shipment team getting the inventory checked and put away around the store. I helped customers with finding clothes or any problems they had. I handled money at the cash register. Education
High school diploma
August 2013 to May 2017
Skills
• Customer Care, Call Center, Customer Service
• Cashiering
• Retail Sales
• Cash Handling
• Sales
• Merchandising
• Customer service
• Computer skills
• Microsoft Excel
• Retail Management
• Typing
• Time Management
• Inventory Control
• Research
• Microsoft Word
• Phone Etiquette
• English
• Inventory control (3 years)
• Call center (5 years)
• Customer service (5 years)
• Medical terminology
• Bartending
• Serving
• Data Entry
• Microsoft Outlook
• Communication skills
• Negotiation
• Math
• Upselling
• Organizational skills
• NetSuite
• Inside sales
• Windows
• Restaurant experience
• Customer support
• ICD-10
• AdvancedMD
• Budgeting
• Legal (2 years)
• Software troubleshooting
• Cold calling
• B2B sales
• HubSpot
• Telemarketing
• Human resources
• iOS
• Mac OS
• Zendesk
• Google Suite
• Farming
• Social media management
• Google Docs
• Presentation skills
• Agile
• Technical Support
• Troubleshooting
• WordPress
• Search Engine Optimization (SEO)
• Anatomy knowledge
• Linux
• Journalism
• Data collection
• AI
• Computer networking
• Email marketing
• Salesforce
• Content creation
• Digital marketing
• Copywriting
• Writing skills
• Adobe Creative Suite
• Help desk
• Blogging
• SQL (2 years)
• MySQL
• Google Analytics
• Adobe Photoshop
• HTML5
• Operating systems
• Branding
• UI
• Active Directory
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