Implementation Project Manager, Software Trainer, Data Analyst

Joanne Lynn Hyder 512-***-****

**** **** ***** **. ***** Rock, Tx 78681 *********@*******.***

Implementation Project Manager/Business Analyst/Software Trainer

Technical Skills Summary

●Subject Matter Expert technical proficiency with various clinical EHR application platforms, peripheral tools, methodologies, and IT support model concepts.

●Managed, tested, migrated, and implemented 18 healthcare organizations from server based to SAAS based Ambulatory software

●HL7 knowledge with ADT/DFT/ORU interface integration workflow between NetHealth and the core EMR/PM/Reg systems such as: Cerner, Athena, eCW and Touchworks

●Working knowledge in SQL and Data Analytics

●Proficient in MS Access, Word, Excel, PowerPoint, Google Sheets, Docs, Slides, Forms

●Successfully led multiple large EHR archiving projects: Harmony and Ellkay archival systems

●EHR/PM Experience: ReDoc, NetHealth Therapy, Touchworks, Systoc, Cority/ReadySet, PureOHS, eCW, Athena, ClearPractice, e-MDs, Perfect Care

●Service Ticketing: SalesLogix, Parature, Sharepoint, SalesForce, ServiceNow

●Project Management: PWA, Jira

●Agile/Jira methodologies and sprint processes

●7 years of Business Analyst, 9 years of Implementation PM, 14 years of EHR/PM Training, 10 years In-clinic experience

●Encourage strong teamwork, as well as strong independent work ethic

Tech Mahindra, Americas Nov 19,2021 - Nov 4, 2022

Ascension Technologies April 2015 – Nov 19,2021

Solutions Development / Business Analyst

●Manage and maintain daily multiple applications for the Ambulatory division of Ascension Healthcare ministries nationwide including: NetHealth Therapy, PureOHS, ReadySet and Systoc EMR/EHS

●Provide subject matter/process guidance and expertise on multi-applications

●Monitoring performance of software applications on a daily and weekly basis and reporting

●Provide functional and technical assistance by responding to tickets/business requests regarding errors, problems, processes, reporting, workflow

●Initiated and managed a project to upgrade 10 states/healthcare ministries onto the Systoc application. Additionally, performed the EU testing/validation for said project

●Collaborating with technical and business vendors and/or stakeholders, both internal and external, when trying to identify problems, defects and determine resolution

●Creating/Maintaining Knowledge Base articles for multiple applications/multiple teams

●Create Demands & POs for Software/Hardware contracts for 500+ clinics nationwide

●Collect monthly/quarterly MU measure analytics for over 425 providers

●Developed a monthly analysis report via MS Access for multiple teams that capture Provider/Clinic data not accessible from the software

●Project planning and management for software archiving

●Research and create Contract demands, Invoicing and POs for National team

●Maintain Error Logs for Touchworks/Allscripts application

●Manage and maintain Jira processes for multiple applications including: ReDoc, NetHealth Therapy, Touchworks, PureOHS and Systoc

●Manage and maintain the implementations, migrations through Go Live of ReDoc to NetHealth Therapy applications across 12 states (300 clinics) nationwide

Lumeris, Inc Dec 2009 – April 2015

e-MDs, Inc June 2007 – Dec 2009

Implementation Project Manager / Trainer

●Responsible for the successful implementation of EMR/PM software for multiple clinics of varying size from 1 – 120 staff

●Notable clients that I implemented: Facebook and Apple On Campus medical clinics

●Created project plans based on clinic’s needs and coordinated and scheduled all resources including Training, installation, IT, Lab interfaces, and data conversions

●Kept constant communication with interoffice departments and outside sources to ensure implementation was on task

●Responsible for resolving client issues during the implementation process

●Responsible for maintaining trainer’s travel costs to stay within client budget

●Client liaison between Customer support and Development team

●Tested client issues to determine bugs/enhancements/problems prior to handing off to Development team

●Created automated case testing for the Accountable Delivery System/Enhanced Encounter product

●Created client-friendly documentation for Meaningful Use Stage II

●Trained Meaningful Use Stage II to 100+ users

●Managed and Trained during Annual User Conference for 3000 users

NCG Medical Systems Sept 2002 – Jan 2006

e-MDs, Inc Jan 2006 – Dec 2009

EHR / PM Software Trainer

●Trained medical staff varying from 1 employee to 120 employees

●Implemented client sites with complete set up of their EHR and PM systems

●Traveled 50-95%

●Trained 2011/2012 Meaningful Use requirements for achieving in current software

●Created client encounter forms with Crystal Reports

●Enrolled the clients for electronic transmission with Clearinghouses such as RelayHealth, OfficeAlly, NEIC, Proxymed, Availity

●Set up enrollments for transmission and remittance direct to Florida Medicare, Medicaid, Tricare, Railroad Medicare and DMERC

●Performed troubleshooting hardware and software issues for the clients

●Created the Workflow Training Documents and manuals

●As a Senior Trainer, I was responsible for training the new trainers and creating their agendas

Education

Chiropractic Asst Certified/ X Ray Tech

High School Diploma

(Top 5%)

Parker College of Chiropractic

Dallas, Tx

Valencia Community College

Orlando, Fl

Wm. R. Boone High School

Orlando, Fl

July 1993 - Sept 1993

July 1992 - June 1993

June 1992

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