PROFESSIONAL SUMMARY
Ambitious student seeking Customer Service Ambassador
(Virtual/Remote) position with room for career growth. Brings relevant skills for position, focus on teamwork and dedication to quality. Ready for professional challenges and eager to work with established team. Successful years of experience addressing customer requests and concerns. Expert at providing relevant information and options to successfully resolve issues. Upbeat and energetic handling difficult situations through resourcefulness and adaptability. Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
WORK HISTORY
Project Assistant - Remote, 05/2021 to 12/2021
Securitas Security Services USA - Atlanta, GA
CONTACT
Address: Ellenwood, GA 30294
Phone: 404-***-****
Email: aduqw0@r.postjobfree.com
SKILLS
AALIYAH STAPLETON
Maintained open communication by presenting regular updates on project status to customers.
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Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
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Tracked project and team member performance closely to quickly intervene in mistakes or delays.
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Reported regularly to managers on project budget, progress and technical problems.
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Built successful project plans covering objectives, resources and staffing to meet schedules.
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Verified quality of deliverables and conformance to specifications before submitting to clients.
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• Order and Refund Processing
• Issue and Complaint Resolution
• Data Entry and Maintenance
• Loss Prevention Goals Monitoring
• Operating Telephones
• Customer Account Management
• Building Customer Trust and Loyalty
• Collaborative Environments
• Understanding Customer Needs
• Upbeat and Positive Personality
• Information Updates
• Customer Retention Strategies
• Upselling Products and Services
• Responding to Difficult Customers
• Client Rapport-Building
• Data Communications
Customer Service Assistant, 01/2020 to 07/2020
GameStop - Richmond, VA
Customer Service Associate, 02/2018 to 02/2019
Randstad - Atlanta, GA
EDUCATION
High School Diploma, 10/2017
Stephenson High School - Stone Mountain, GA
Associate of Science, Customer Service Management, 10/2017 Brunswick Job Corps Center - Brunswick, GA
BOXING, JOGGING AND LATE NIGHT DRIVES
Helps me unwind and enjoy life itself
Answered customer questions about product availability and shipment times.
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Collected customer feedback and made process changes to exceed customer satisfaction goals.
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• Submitted completed orders quickly to maximize delivery efficiency. Managed 50 customer incoming calls each day with utmost professionalism and knowledgeable service
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Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
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Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
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Informed customers about special promotions and provided detailed information for various products.
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Developed and actualized customer service initiatives to decrease wait times.
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Offered basic technical support for clients on wide range of company products through out the call center.
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