Service Representative Customer

Christina Drake

Dallas, TX *****

Summary

Professional Customer Service Representative who has worked with clients like Sutherland Global, Tata Consultancy Services and Chime Solutions.

Taking inbound calls for Toyota Financial Services assisting customers with getting extensions on their car, also taking payments for customers, and helping customers in general with their questions about their car

Assisting members with correct information about their life insurance policies, taking payments, providing excellent customer service to members while assisting them to the fullest

Taking inbound customer service calls and helping the customer navigate through the system and provide them with the correct information

Has a high-speed internet connection at home and can start immedieatly, if offered.

Skills

Clerical Experience

Cleaning Experience

Hospital Experience

Typing

Claims Experience (Less than 1 year)

iOS

Windows

Microsoft Word

Customer service

Phone etiquette

Medical scheduling

Live chat

Medicare

Senior care

Documentation review

Sales

Materials handling

Warehouse distribution

Medical terminology

Computer literacy

Call center

HIPAA

Accounts receivable

Communication skills

Computer skills

Microsoft Outlook

Microsoft Excel

Microsoft PowerPoint

English

Professional Experience

Customer Service Representative (Work from Home)

November 2022 to Present

Sutherland Global- Dallas, TX

Taking inbound calls for Toyota Financial Services assisting customers with getting extensions on their car, also taking payments for customers, and helping customers in general with their questions about their car

Customer Service Representative

March 2022 to August 2022

Tata Consultancy Services (TCS) - Plano, TX

Assisting members with correct information about their life insurance policies, taking payments, providing excellent customer service to members while assisting them to the fullest

Gap Reason:

Looking for the job opportunities

Customer Service Delivery Consultant

August 2020 to October 2021

Chime Solutions - Dallas, TX

Taking inbound customer service calls and helping the customer navigate through the system and provide them with the correct information

Education

High school diploma

L.G Pinkston High School - Dallas, TX May 2005

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