JANICE KINDRED ~ Heath, Ohio ***** ~ 740-***-**** ~ janicekindred740 @ gmail.com

Professional Profile

Motivated, goal-oriented Customer Service Professional offering experience in the following areas: administration, quality, and supervision. Demonstrates attention to detail, flexibility, and commitment to resolving problems. Effectively multi-tasks and prioritizes work accordingly to meet deadlines. Able to make decisions independently and quickly with minimal escalations Provide exceptional listening skills, oral and written communications. Knowledge and experience operating Microsoft office, email, internet search and agency specific computer programs.

Experience

CLAIMS ANALYST

Epiq Class Action 2021 - 2022

Obtain, examine, and prepare client data for processing verifying and updating information

Followed written procedures

Ability to multitask through multiple applications to obtain updated information

Proficiently understands Q&A

Excellent attention to detail

Ability to meet accuracy and quality expectations

Work on a team for client daily requests from multiple parties and communicate with leadership and peers

PRIVATE HOME HEALTHCARE AIDE

Self-employed 2017 - 2021

Managed financial responsibilities including paying bills and depositing checks

Activities of daily living (ADL) including bathing, dressing, cooking, and cleaning

Ordered medication from the pharmacy and administered it under the written direction of physician

Offer companionship, converse with, or read aloud to patients to keep them mentally healthy and alert

Provide transportation and accompany clients to doctors' offices or on other trips outside the home

Maintain records of patient care, condition, progress, or observations report to family or nurse

Provided supervision for dementia patients and end of life care

MACHINE OPERATOR / INSPECTOR

R.R. Donnelly 2013-2016

Ohio Metal Technologies 2011-2013

Sorted advertisement mail with a machine

Perform minor machine maintenance, such as oiling, cleaning machines, or adding coolant

Inspected parts for defects, and measure workpieces to determine accuracy of machine operation

Observe machine operation to detect workpiece defects or machine malfunctions and adjusting machines

Instruct other workers in machine set-up and operation

Education

Watkins Memorial High School ~ Graduate ~ General Studies & Office Support Personnel

University of Phoenix~ Business Management ~ Completed partial coursework for Bachelors Degree

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