Store Manager Customer Service
Resume:
ARMAND WILLIAMS
**** ********* **. *** ***** Nevada 89156
*********@*****.***
EDUCATION:
Master of Business Administration, University of Phoenix, Southfield MI, 2009
Bachelors, Business Administration Management, Tennessee State University, Nashville TN, 2000
EMPLOYMENT HISTORY:
United Children and Family Head Start
9641 Harper Ave
Detroit MI 48213
September 2019 thru November 2022
Operations Manager
Responsible for upkeep of grounds at multiple facilities including landscaping, snow removal, and trash disposal
Maintained Preventive Maintenance Schedule on HVAC systems, fire extinguishers, pull stations, sprinklers, and alarm panels
Completed annual budgets including facility maintenance, supplies, equipment, staffing needs and vehicles
Maintained Inventory of supplies and equipment at multiple facilities
Supervised maintenance staff, janitorial staff, and security staff and multiple facilities
Developed and maintained Building Inspection Schedule and Emergency Safety Drills Schedule (fire, tornado, bomb threats etc..)
Completed and maintained Emergency Management Plans, Environmental Health and Safety Plans and Risk Management Plans for agency
Ensure all facilities are in full compliance with the State of Michigan, Environmental Health and Safety and all Fire Safety Compliance
Ensure all outdoor play areas are free of debris and objects that could cause injury
Develop written policies and procedures for facilities department
Provided training on Fire Prevention, use of PPE’s, and Covid-19 Preparedness
AUTOZONE
608 Auburn Ave
Pontiac MI 48341
May 2017 thru September 2019
Store Manager
Responsible for day-to-day operations of automotive parts retail store
Managed over $1M in automotive inventory
Responsible for store staffing including interviewing, training, and disciplinary actions
Completed staff schedules
Increased average daily sales by 3%
Increased customer count by 5%
Reduced Shrink in store by 4%
Inventoried supplies, equipment and automotive parts
Merchandising the store with sales ads, sales signs and featured sale items
Provided excellent customer service
Resolve customer complaints and employee grievances
Development Centers
Operations Manager
17950 Burt Rd
Detroit MI 48219
June 2013- February 2017
Supervised maintenance staff, janitorial staff, cooking staff and security staff
Responsible for maintaining maintenance request work orders system
Inventoried and ordered all supplies, equipment and furniture at multiple facilities
Maintained Preventive maintenance schedule on all HVAC systems, fire extinguishers, fire alarm panels, sprinklers and pull stations.
Conducted Emergency Drills- Fire, Weather, Threatening Situation, Bomb Threat, and building evacuations
Interviewed, hired and terminated maintenance, security, cooking and janitorial staff members
Facilitated Health and Safety Committee
Completed annual budgets including facility maintenance, supplies, equipment, staffing needs and vehicles
Completed Staff schedules for maintenance, janitorial, cooks, and security staff
Completed Emergency Management Plans, Environmental Health and Safety Plans and Risk Management Plans
Todd-Phillips Children’s Home, Inc
Director of Operations
1561 Webb St
Detroit MI 48202
April 2002-December 2012
Responsible for all the buildings, vehicles, grounds, and security for 25 acre campus.
Assigned Maintenance Repair Request to maintenance staff and/or hired contractors to complete repairs and damages.
Supervised maintenance staff, janitorial staff, cooking staff and security staff
Developed, implemented and maintained Building Inspection Schedule, Preventive Maintenance Schedule and Emergency Safety Drill Schedule
Ordered supplies and equipment
Completed Scheduling for maintenance, janitorial, nutrition and security staff
Interviewed, hired, trained and completed disciplinary action on all maintenance, security, cooking staff and janitorial staff
Developed, maintained and monitored the facilities budget
Completed Emergency Management Plans and Environmental Health and Safety Plans
Assured all facilities were in compliance with all Federal, State and Local laws
Kroger
Assistant Manager
6690 Nolensville Rd
Nashville, Tennessee 37027
June 2000-April 2002
Assisted store manager and associates in the achievement of a favorable customer shopping experience.
Assisted in leading teams in the planning, implementing and executing merchandising and operating initiatives.
Constantly exceeded weekly, period, and annual sales, and other targeted goals.
Drove sales by working with department managers to maximize sales and profits, reduce shrink and improve each store department's contribution.
Utilized coordinators and other field staff to ensure store departments are achieving sales and profit goals and ensure implementation, and execution of division merchandising plans.
Promoted and supported strong relationships with local community organizations in the surrounding area in which the store operates.
Assisted with the management of labor and supply costs on a daily basis to meet customer service and financial targets.
Assist the store manager in staffing, reducing turnover, increasing retention and store operations.
Provided feedback to department heads and associates on individual and department performance.
Supervise and coach direct reports on the performance of their duties; complete performance reviews and provide feedback to direct reports.
AFFILIATIONS:
National Black MBA Association (NBMBAA)-Detroit Chapter
Youth Football Coach
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