Entry Manager Data

EDUCATION

Alcorn State University

Lorman, Mississippi

Baton Rouge Community College

Baton Rouge, LA

Relevant Skills

Customer Service

Industry experience

Process Improvement

Office Software and Technology

Record Keeping

Critical Thinking

Problem Solving

Microsoft Office Software

PROFESSIONAL EXPERIENCE

Sales/Customer Service

Natchez Ford

2014 – present

Vehicle sales and service calls

Educating customers on features and benefits of their purchase

Provide quality customer service

Follow up with customers to gather data on satisfaction and buying experience

Customer Service/Data Entry Manager

Allstar – Recovery

2012 – 2014

Resolve customer service issues

Support customers in recovering possessions

Billing, and data entry issues

GPS locations and assist agents

Team Lead

AT&T Companies

2009 – 2012

Ensure customer service quality

Provide management and leadership to serve others

Monitor and educate sales and performance of CSR

CSR

Natchez Newspaper

2005 – 2009

Answer phone inquiries regarding subscriptions

Maintain payment and customer related issues

Pharmacy TECH

Winn Pharmacy

2003 – 2005

Assist the Pharmacist on duty

Refill new orders for prescription drugs

Communicate with physicians in reference to patient information

Become familiar with patient charts and related history

Stock medication and inventory weekly

Perform insurance processing for payment verification

Hobbies

Church choir member

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