Data Entry Operations Associate

Gabriella Adafre

www.linkedin.com/in/gabriella-adafre-879982122/

Energetic, smart, and driven individual with 6 years of experience in retail, customer service and childcare. Adept at multi-tasking, excellent oral and written communication skills and managing multiple projects with ease. Focused on getting the job done efficiently and timely.

Highlights

Organized

Self-directed

Proficient with Microsoft Word, Excel, and PowerPoint

Proficient in English – Amharic – Spanish / Read, Write, and speak

Education

Currently attending Cal State East Bay Bachelor’s Degree in Socio-Cultural and Applied Anthropology - scheduled to graduate December 2022

Peralta Community College District

Associate Degree in General Education (Arts & Humanities with an Emphasis in Social and Behavioral Science) - Graduated May 2018

Associate Degree of Art for Transfer in Anthropology - Graduated May 2020 CSU Breadth GE Certificate - May 2020

Medical Terminology I & II - College of Alameda - December 2019

El Sobrante Christian High School - Graduated June 2013

Experience

Front Desk Concierge July 2022 – Present

oCheck and reply to all email from residents, property management, and homeowner board members

oGeneral supervision of common areas and monitor HOA workers, contractors, and non-owners accessing these areas

o Enforce HOA and building rules by halting any impermissible activity

o Go to each floor (floors 21-26) and check all hallways and make sure dayman maintains the condition of the common areas

oOrder janitorial supplies for dayman

oAssist residents and guests with groceries, luggage, and other carry in items and keep of the luggage cart and store in proper place by mail room

o Monday mornings take all packages and mail that were delivered on Sunday to units

o Press button to open front door and P1 door from parking level for all residents & guests

oAnswer all phone calls

oAssist residents with services such as typing, notary, copying, courier and fax services

oRespond to all emails from residents and forward to management or Anders if there are any questions/concerns

oLaundry service: for residents that have an account with a laundry service, pick-up laundry, call service, and on return, hold for pickup or place in the unit at the resident’s direction

oDeliver all packages, mail, or food deliveries to corresponding units and put the mail for residents who are away in their box in the mailroom

oMonitor outgoing packages to see that they are picked up by authorized companies

o Provide authorized entry for maids, workmen, delivery personnel, and real-estate brokers. Authorization and instructions to be provided by the owner, resident, or property manager

oCall the Otis elevator tech here in the building to operate the freight elevator for all large furniture deliveries

oAssist resident move-ins and move-outs and make sure that they get a copy of the Move/Large Delivery Guidelines, in addition instruct movers on commercial and residential policies, as well as monitoring activity to minimize damage to common areas

oCall and schedule repairs, when necessary, with approved vendors

oProject management of leaks, and in addition locate the water shut off valves, heat pumps, and power breaker panels by referencing the individual floor plans for each unit and marking the exact locations of each

oCall day man or janitor for any window washing or minor maintenance/repairs for residents in their units

Continued Education during pandemic 2020 - 2022

Parking Concepts Inc. August 2017- March 2020

Operations Associate/Accounting Clerk

oReconciled daily garage entry and exit fees

oManaged filing systems for receipts data entry

oAnswering all phone calls daily for inquires (about 15-20 calls daily)

oSigning up new monthly customers

oTranscribing forms into the computer system and creating new customer profile

oCreating new access card for customers

oShowing new monthly customer how to use access card properly

oCollecting customer authorization forms

oBilling customers monthly

oCollecting payments monthly in Paris billing system

oCollecting manual credit card/cash payments and providing receipts

oPreparing and 150-300 monthly customer invoices

oFiling paperwork daily

oPreparing and 150-300 monthly customer invoices

oAssisting customers with all machines

oTroubleshooting and repairing machine breakdowns

oProviding other employees with lunch break coverage

Berkeley Unified School District November 2014 – July 2017

IT/IA Substitute Teacher

oReinforcing instruction to individual or small groups of students with special needs

oMonitor student health conditions; observe, monitor, and redirect behavior of students in accordance with grade level

After-School Program Leader YMCA Downtown Berkeley Branch

Assisted School Program Leader at Yu Ming Charter School

oFollowing the guidelines and regulations as outlined by YMCA organization

oOrganizing activities for children daily by grade level

oSupervising other after program instructors

oProviding afternoon homework tutoring and assistance daily

oChecking identification and sign out procedure when releasing children for pick up by guardians

oProviding children with afternoon snack

oMonitoring safe free time play outside within ratios (4 children to 1 adult) at all times

oCaring for all children in addition to children with health conditions

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