BERTHA M ALVAREZ

Palmdale Ca *****

PHONE 817-***-****

E-MAIL aduqlf@r.postjobfree.com

CAREER OVERVIEW

SUMMARY OF QUALIFICATIONS

Knowledgeable in MS OFFICE (Outlook, Word)

Excellent and effective communication skills both written and verbal.

Initiative-taking, resourceful and efficient with a high level of professionalism & confidentiality

Highly organized with diligence to detail

Able to work independently and problem solve yet not afraid to ask for help, if needed

Excellent Customer Service & Follow through ability.

Ability to connect quickly with customers concerns and hear the unspoken.

Translate Dictation into script and proofread final IQ reports

EDUCATION

High School Diploma

2 years (72 units college education)

Antelope Valley College, Lancaster Ca

Columbia State College, Columbia Tn

Tarrant Junior College, Arlington Tx

Business major, emphasis in Child Development

PROFESSIONAL EXPERIENCE

Delta Air Lines Corporation/International Sales Agent F-worth Tx 2006-2019 Delta Reservation International Sales First point of contact in handling incoming calls of Elite members. Assist with International, Domestic and SkyMiles award travel. Change and reissue tickets and overall help customers with all types of travel arrangements. Assist with Customer Service for compensation of mishandled service experiences.

Delta Cares/Pets First Cargo Center Fort Worth Tx 2001-2008

Leadership position Handling of shipments for both Human Remains and Pets as cargo bookings. Conduct daily briefings to encourage and develop employee efficiency and work moral. Assistance in coaching new agents with Corporate policies and procedures.

Maury County Board of Education Columbia TN 1995-2000

Secretary for School District 5 school psychologists.

Assist with checking out and delivering files from district office to 12 different schools. Copy confidential documents pertaining to testing for children with special needs. Input scoring for comprehensive IQ test, provide efficient statistic logs and testing scores into psychological reports. Ability to be on time, responsible for following specific instructions per each psychologist request.

Foodmax Grocery Store Columbia TN 1992-1995

Manager of Bakery/ Deli Department

Oversee daily operations of staffing, scheduling of approximately 10 employees. Comply with Health department, food and safety regulations. Order frozen foods, deli meats. Maintain inventory of both bakery and deli, oversee hot food to go is supplied sufficiently. Oversee all paper goods are ordered and restacked and readily available. Multitask by assisting customers, employees and vendors with order replacements. Provide employee goals to work together as a team to meet monthly Maintain and audit monthly shrinkage reports.

Reality Executive/Century 21 Realtor/Los Angeles CA 1987-1991

Realtor License 1988

Assist in sales of homes, complete market evaluations Member of Antelope Valley Board of Realtors Attend MLS meetings schedule caravans and open houses. Negotiate contracts with both buyers and sellers during legal transfer of ownership. Work closely with Escrow officers in closing procedures, walk thru and inspection reports. Comply with State laws of pertinent legal matters. Received Multi-Million Dollar Award in 1990

Hathaway Home for Children CA 1978- 1985

Personnel Assistant in Human Resources

Manage and maintain Medical, Dental and Life Insurance enrollments. Provide New Employee Orientation, review of benefits, co-payments, eligibility, processing of fingerprints and background checks. Follow up with investigation reports for new hiring of employees. Verify employee referral information, ability to always keep information private and confidential. Comply with OSHA reports, incident reports in a timely manner. Verify claims, offer assist and direction on a confidential level.

Voluntary Achievements

Certificate from Juvenile Diabetes Association in spearheading fundraiser for charitable organization at Delta Air Lines, TX

Coordinate providing blankets & holidays pillows to Mission Arlington TX

Volunteer and organize food drive, coordinate, and collect food to shelters within the AV Realtors association, CA.

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