Office Clean Relations Specialist

Makeba McWright

****Collin McKinney Parkway #****

McKinney, Tx 75070

469-***-****

PROFESSIONAL EXPERIENCE 2019 - current

Office Manager/HR Administrator

Intelgica – Lewisville, TX

• Create and maintain specialized reports, records, and files for all work processes, as requested by leadership.

• Coordinate and maintain daily schedules and calendars for Owner/CEO/VPs to maximize time efficiency.

• Prepare and submit expense reports

• Plan and organize special events/meetings, including travel and hotel accommodations, transportation, meals, and daily agendas.

• Assist HR staff with new hire processing and onboarding.

• Create the office budget and ensuring employees follow

• Monitor and order office supplies

• Organize outside contractors and maintenance companies to keep the office clean and safe and operational.

• Assist Facilities staff by responding to employee inquiries and complaints, assessing problems and taking necessary corrective action.

• Answer telephone calls and emails from customers and clients and directing to relevant staff

• Interview and onboarding new office employee and organizing their paperwork.

• Counseling office employees struggling with their roles. Reservations Agent

American Airlines- Ft. Worth, TX 2013 - 2019

• Answered inbound inquiries regarding fares, schedules, special services

• Made reservations for air travel tours, car rentals, and hotel reservations for domestic and international travel emphasis on producing sales

• Assisted passengers with fare quotes, flight information

• Self-managed accountable for scheduled phone time to meet service level goals

• Maintained statistical and productivity goals

Routing Agent

Comdata- Irving, TX 2004 - 2010

• Issued state permits to commercial drivers needing to travel out of state

• Resolved and processed permit issues due to state and/or internal rejections

• Handled irate customers issues with problem permits

• Audited and corrected permit applications prior to submission to the state office

• Supported the needs of the state office and specified customer base Customer Relations Specialist

Excel Telecommunications- Addison, TX 2001 - 2004

• Handled incoming mail pieces from customers regarding their local and long-distance service

• Building strong customer relationships, loyalty, and retention

• Provided with issues concerning billing

SKILLS

Microsoft Office (Word, Excel, PowerPoint, Outlook, Access) Problem solving, team leadership, organizational skills, management skills

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