Benedict Anthony Barone

Male, Caucasian, ** years, languages: English,

Mob: 904-***-****

E-mail: aduqgq@r.postjobfree.com

Fidelity Investments- June 2022- Present

Financial Customer Associate

*401k's, Beneficiary, QDRO, Account maintenance, etc

Home Depot

Florida, Ala, Texas, 1994 – 2022, 23 yrs Salaried Mgr- 28 yrs Total

Roles & Responsibilities

Regional Installation Mgr – June 2000 – Dec 2002

Hired service providers for panhandle area to service stores and drive revenue- 4m to 8m growth

Trained and oversaw 12 stores process' and trouble shot escalated customer issues

Maintained compliance and high customer service performance and standards with 35 companies

Call center Mgr, Tampa FL / Dallas Tx – 2002 - 2007

Supervised three strategic teams 35 to 60 associates-support 90 plus stores per region in each state on specialty sales, quality assurance- inbound/outbound calls and compliance / charge-backs of service providers

Supported upper leadership on communication and performance of results thru weekly conference calls and visits to stores and districts- produced over 30M in sales and 1800-2000 inbound calls per week

Specialty Sales, Merchandising and Operations Asst Mgr – 2007 – 2022

Responsible for all store functionality, business process' and performance- worked in stores ranging from 31m to 63m per year revenue- from 120 associates to over 200 plus associates

Responsible for store moral, state and local compliance, engagement with customers and resolving escalated customer service issues

Flooring Contractor

CT, Florida, 1984 – 1995

Apprenticeship program for five years w/ professional mechanics- learned three techniques to install all sheet vinyl, VCT and ceramic tile, plus carpet and wood flooring in state of Connecticut-ended in FL

ACADEMIC BACKGROUND

High School Diploma- East Haven High School 1984

one a-credited college coarse Hillsborough community college Tampa FL 2002

Flooring installer- Apprenticeship program 1984 – 1989

ACHIEVEMENTS AND AWARDS

Selected and recognized Mgr of month numerous times- Sales Service, Safety focus captain / Voice of the associate committee captain

COMPUTER INTELLECT

Basics – MS Office XP and 2007 (Word, Excel, PowerPoint).

Environment – Windows XP, Windows Vista, Windows 10