Service Representative Worker

JKwon Lee

Springfield, IL 217-***-**** ***********@******.***

Professional Summary

Food service worker with 5+ years of professional experience in both front and back of house, as well as preparing and serving food. Consistently provide excellent customer service, and possess encyclopedia knowledge of wines, entrees, restaurant equipment, and POS systems. Hardworking team-player with expertise completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Skills

Punctual

Hardworking

Leadership

Positive Attitude

Advanced MS Office Suite Knowledge

Customer Service

Work History

Team Lead, 02/2021 to present

Chick-fil-A – Springfield, IL

Welcomed customers and made them feel comfortable while taking care of their dining needs and requests

Responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience.

Responsible for supervising assigned stations for an entire shift and may be assigned to open or close the restaurant in the absence of a manager, following established opening and closing procedures.

Lead Cook, 1/2020 to 01/2021

Jerk Shop Go – Springfield, IL

Oversee food handling and preparation throughout a kitchen.

Monitor and evaluate staff and coordinate break schedules.

Disposed of trash and recyclables each day to avoid waste buildup.

Modify processes for routing and meeting orders according to time and quality standards.

Customer Service Representative, 08/2019 to 01/2020

Pro Com Services – Springfield, IL

Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.

Answered customer telephone calls promptly to avoid on-hold wait times.

Responded to customer requests for products, services and company information.

Provided primary customer support to internal and external customers in fast-paced environment.

Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Education

General Studies, 06/2022

Springfield Southeast High - Springfield, IL

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