Front Desk Associate
Resume:
Claudia Portela
Weston, Fl *****
***********@*****.***
Bilingual: Spanish and English
Authorized to work in the US for any employer
Work Experience
Front Desk Associate
FirstService Residential - Miami, FL
May 2021 to Present
Working in a luxury condominium I took on a lot of responsibilities. Some of those responsibilities were to handle resident's personal information correctly. Create relationships with residents and their families. Grant access to the garage after confirmation of vehicle registration. Calling residents to allow access to visitors. Properly using the Pinnacle program building had in place to unlock floors, garages and multiple entry points to the building. Working hand in hand with security. Training security on basic procedures of the build and front desk functions. Know building rules and regulations to ensure building standards and communicate these to security. Supervising staff during out-of-office hours. Be the point of first contact for residents and staff during any situation. Be well informed in all emergency procedures for the building. Write inside report to aid management with violations. Communicate with upper management and the supervisor of each department to inform them of any situation or updates. Contact contractors for the building to service elevators, maintenance, and internet shutdowns.
Beauty Consultant
Sally Beauty - Miami, FL
February 2020 to June 2021
Helping customers with questions and giving customers the best advice for their wants. I recommend products that fit customer's needs. Perform cashier duties that include taking payments, and helping them sign up for the credit card program. Receive shipment, re-stock shelf, and set up planograms
Logistics Staff
Caliburn International - Homestead, FL December 2018 to September 2019
As a CHS Logistics member, I provided support for three of the five sub-departments which include valuables, property (clothing) and Communications. Supported the valuables department with the intake processes by creating inventory forms that accounted for the items collected by the individuals in our care. Performed a briefing on the processes and reasons to the individuals in care in regards
to the storage of valuables and their importance. As intake was provided I would switch over to the Clothing department to distribute items of clothing and hygiene products to the individuals in care at an accelerated and accurate pace, while filling out clothing forms for each individual. Work in a team to ensure that the intake process gets done within our shift. At the end of the process establish that each intake form was accounted for. Some of my other responsibilities were to train and guide new team members in the three sub-departments. Working with excel program to input radio/clothing inventory and information. Communicate efficiently within the team and other departments to ensure I had all the information to perform my duties. Whenever the team leads were unavailable they would place me as the "point of contact". As "point of contact" I delegated tasks to each team member; supervised the intake process, communicated with leads, supervisors, and other department staff; help team members with any questions or concerns.
Cashier/Server
Uberwings - Miami, FL
February 2018 to August 2018
In this cashier/server position, I attended to customers and took their orders via phone, online, and in person. I also suggested menu items and provide detailed information on all entrees. Served food as it arrived and refilled glasses in a professional and timely manner. Work with POS alongside online order platforms like ubereats, postmates, and door dash. I was in charge of training new employees and supervising them as they performed their duties for the first time.
Manager
Homestyle Dog Care - Miami, FL
August 2016 to December 2017
for Homestyle, I trained new staff, oversaw all the employees were performing their duties, and ensure guest received their medication accordingly. Conducted new client meetings which consisted of meeting clients and pets; gathering pet information; scheduling appointments for pets' stay; answering questions and offering advice. Side duties consisted of organizing and updating clients' files, as well as maintaining a clean office and work environment.
Cashier
Sedanos Supermarket - Miami, FL
January 2016 to September 2016
My responsibilities as a cashier were handling cash and credit card transactions while managing a high volume of face-to-face customer interactions. In addition: scan items, memorize codes for specific products, maintain a clean working environment by ensuring all items were returned to their rightful places, and organized the isle. I would often assist in the training of new staff.
Alorica Cutler Bay, FL 33157
May 2015- September 2015
My job duties as part of the reconnect department consisted of answering inbound calls, and successfully presenting services/products by utilizing effective sales and persuasion skills in addition to a solid knowledge of the company's services and competitor's services. Once re-application was stated I was to set up customers with new installing dates of services. Other responsibilities were to help customers with questions or concerns after canceling the account and redirect customers to the proper department for further assistance. At the same time, working in a goal-oriented and competitive environment.
Cashier
Bath & Body - Miami, FL
March 2015 to May 2015
In this seasonal position, my duties were to greet customers, maintain knowledge of store inventory and sales activities, and refer customers to products best suited to their needs. I performed cashier duties, including working with POS, counting money in cash drawers at the beginning and end of shifts to ensure that amounts were correct, and receiving payments with cash, credit/ debit and/or checks.
Education
GED
Coral Park Senior High School - Miami, FL
2014 Skills
Skills
• Logistics
• Word
• Creative Problem Solver
Bilingual: Spanish and English
Friendly and Empathetic
• training
• Management
• POS
• Customer service
• Planograms
• Merchandising
• Guest Services
• Front Desk
• Supervising Experience
• Cash Handling
• Retail Sales
Contact this candidate