Customer Service Warehouse Associate

JAMES M.

BOYER

**** ******** *****, *********, ** 80974, 702-***-****, aduqf7@r.postjobfree.com

PROFESSIONAL SUMMARY

Productive employee with dependable work ethic applying optimal effort in finishing all tasks. Extensive hands-on experience with direct and indirect customer service. Desire to join an innovative, goal-oriented team with a strong growth track.

SKILLS

Customer service Dependable customer relations

vendor relations inventory management problem solving

EXPERIENCE

Warehouse management January 2022-January 2023

Signals AV

Manage warehouse operations.

Manage warehouse inventory.

Receive all incoming shipments.

Inspect all incoming shipments for both quantity and damage.

Contact vendors regarding shipping, damage or other issues regarding products.

Coordinate with other company locations for transfer of items to various locations.

Deliver parts to job locations as needed

Coordinate company vehicle maintenance.

Work with project managers to ensure items needed have been ordered and are in stock.

Warehouse and Customer Service August 2020-Current

Lennox Industries/StaffPerm

Assist customers by obtaining items for their order as stated on the invoice.

Loading and unloading of both company trucks and common carriers as needed.

operation of forklift and other equipment in safe efficient manner.

various other duties as designated by manager.

Inspect equipment upon receipt or return

Inventory management of parts location throughout warehouse.

Shipping And Logistics Representative April 2018 – April 2020

G.E.S. Global Las Vegas, NV

Acknowledged customer issues and resolved their problems quickly and efficiently.

Contacted existing and new customers to discover their needs and to explain how certain products could be useful to them.

Evaluated the customers' needs and provided service options to meet their requirements.

Followed up with customers ensuring their satisfaction with their purchases.

Accepted and processed customer payments

Work to ensure that shipments reach customers safely.

Taking customer shipment orders, arranging for delivery, and tracking shipments until they reach their destinations.

Parts Clerk/shipping And Receiving October 2016 - April 2018

Lexus of Henderson Henderson, NV

Accepted and processed customer payments in cash, credit cards and checks, checking for validity.

Effectively communicated with other employees and upper management to ensure complete care of customers.

Emphasized the specific product features that would stand out to customers, showing them product limitations and capabilities.

Evaluated the customers' needs and provided service options to meet their requirements.

Warehouse Associate March 2016 - October 2016

R.C. Willey Las Vegas, NV

Manage movement of products in and out of facility.

Perform customer service by assisting customers on the floor.

Operate aisle pick lift to pull stock for customer orders.

Delivering orders to proper delivery doors using various forms of equipment. Inventory management using RF device.

Shipping And Receiving Lead June 2013 - March 2016

Hot Deals 4 Less, Inc. Las Vegas, NV

Effectively communicated with other employees and upper management to ensure complete care of customers.

Fulfilled administrative duties, including: completing and filing paperwork, directing a multi-line phone and setting appointments.

Inventory control specialist for computer parts and accessories.

Shipping of customer orders using FedEx, UPS, USPS and DHL.

Receiving of merchandise from world-wide vendors and returns from customers.

Warehouse Lead July 2010 - June 2013

Fresh Point Hartford, CT

Quality control for corporate and small business customer orders Receiving of produce from state-wide farmers.

Forklift operation for a 35,000 square foot warehouse.

Operate aisle pick lift to pull stock for customer orders.

Inventory management using RF device.

Customer/vendor relations and deliveries

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