Ilisa Bell

Hardworking outgoing college student

San Antonio, TX 78228

aduqev@r.postjobfree.com

+1-757-***-****

My name is Ilisa Bell and I am looking for the opportunity to start a new job. I am a quick learner that has the ability to communicate with any customer. I am very approachable and love to help out customers and coworkers alike. I would love the chance to work with your organization so that I can gain valuable knowledge and experience. Thank you in advance for any consideration. Authorized to work in the US for any employer

Work Experience

Cashier

LAZ Parking - San Antonio, TX

September 2021 to Present

• Meet and greet each customer with courtesy and great customer service.

• Collect the parking fees and provide correct change.

• Understand and know how to handle different types of parkers; i.e. tenants, visitors, employees, administration, etc.

• Understand the surroundings and building area in order to answer questions.

• Complete the daily report.

• Assist in staffing the exit or entry booth during peak collection hours in order to facilitate exit/entry should problems occur.

• Communicate with management, supervisors and traffic directors.

• Answer customer service questions concerning parking and answer general customer. Inquiries in a courteous, professional and effective manner, referring questions to the supervisor when applicable.

• Determine traffic flow in times of equipment failure or during periods of construction.

• Demonstrates a sense of urgency and timeliness.

• Demonstrate the ability to seek improvement.

• Field additional duties if they are assigned.

• Willingness to work in the elements – heat, wind, snow, rain, etc.

• Ability to lift, push and pull at least 10 pounds.

• Ability to stand, walk and run for extended periods of time.

• Ability bend, stoop, squat and lift frequently throughout a shift.

• Willingness to be flexible, work multiple facility locations.

• Ability to handle challenging and at times, emotionally charged situations.

• Ability to speak, read, and comprehend the English language.

• Must be able to make decisions independently and stay firm on decisions made (not easily persuaded). Assembly Worker

Toyota - San Antonio, TX

July 2022 to December 2022

1. Positioned parts and subassemblies by using templates or reading measurements. 2. Assembled components by examining connections for correct fit, fastening parts, and subassemblies. 3. Maintained a safe and clean working environment by complying with procedures, rules, and regulations

• Worked on small parts assembly

• Performed quality checks

Ramp Agent

Unifi - San Antonio, TX

December 2021 to March 2022

Ramp agents are responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, de-icing planes and sanitizing and the upkeep of the plane. I have taken all courses on driving airplane equipment and safety around aircrafts. Barista/Cashier

AAFES - San Antonio, TX

January 2021 to September 2021

1. Preparing and serving hot and cold drinks such as coffee, tea, and speciality beverages. 2. Cleaning and sanitising work areas, utensils and equipment. 3. Cleaning service and seating areas.

4. Describing menu items and suggesting products to customers. 5. Servicing customers and taking orders.

6. receiving and distributing stock supplies.

7. Receiving and processing customer payments.

8. Ability to remain positive and pay attention to detail. Team Member

Regal Entertainment Group - San Antonio, TX

May 2019 to July 2021

• Operated POS System; accurately handled cash drawer, credit cards, travelers’ checks, gift cards and redeemed discount tickets, passes and coupons.

• Promoted the Regal Crown Club program; up sold/suggested selling of premium viewing experience

(3D or RPX)

• Responded to phone calls and questions from guests while enforcing guest service philosophy.

• Utilized, prepared and cleaned all concession related equipment

• Abided by all federal and state laws with regards to breaks and/or meal periods

• Managed crowd control and assisting guests in finding seats in auditoriums when necessary

• Promptly reported problems, discrepancies or unusual situations that arose within the workplace

• Cleaned auditoriums at the end of scheduled shows; maintained clean restrooms, lobby area, hallways and other areas outside of the auditorium

• Monitored cleanliness and operation of theater vending equipment

• Assisted with all opening and closing duties as assigned by management Education

High school diploma in Health Services

Fox Technical High School - San Antonio, TX

August 2017 to June 2020

Skills

• Baby Sitting (Less than 1 year)

• Supervising (Less than 1 year)

• Volunteering (2 years)

• Leadership Development (2 years)

• Pricing

• Process Improvement

• Kitchen Experience

• Upselling

• POS

• Guest Services

• Barista experience

• Coffee experience

• Host/hostess experience

• Heavy lifting

• Cashiering

• Cash Handling

• English

• Load & Unload

Certifications and Licenses

Seller-Server Certification

January 2023 to January 2025

Texas Alcohol Seller-Server are able to prevent sales to minors, recognize signs of intoxication, effectively intervene to prevent problem situations, and handle refusal situations with greater confidence.

Understands:

• the laws regulating sale or service to minors, intoxicated persons and non-members of a private club

• protecting yourself and your establishment from liability

• recognizing the effects of alcohol on customers

• preventing customers from becoming intoxicated

• refusal of sale

• checking IDs and recognizing minors accurately

• preventing second-party sales

Assessments

Working with MS Word documents — Proficient

May 2022

Knowledge of various Microsoft Word features, functions, and techniques Full results: Proficient

Customer service — Proficient

May 2022

Identifying and resolving common customer issues

Full results: Proficient

Call center customer service — Proficient

May 2022

Demonstrating customer service skills in a call center setting Full results: Proficient

Administrative assistant/receptionist — Highly Proficient May 2022

Using basic scheduling and organizational skills in an office setting Full results: Highly Proficient

Retail customer service — Highly Proficient

January 2023

Responding to customer situations in a retail setting Full results: Highly Proficient

Food safety — Highly Proficient

January 2023

Knowledge of proper food and equipment handling safety measures Full results: Highly Proficient

Business math — Proficient

January 2023

Using basic math to solve problems in a business context Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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