Business Analyst Scrum Master
Resume:
AYESHA BHULLER
*************@*****.***
Cell #703-***-****
Certified Scrum Master
ServiceNow Certified System Administrator
Skills
● Data Analysis
● Business Analysis
● DevOps
● Business Process Improvement
● Reporting & Data Analysis
● Compliance & Policy
● Vendor Management
● Strategic Planning
● Communication Skills
● Agile & Scrum
● Use cases
● SDLC-Software Development Life Cycle
● Reporting
Software
● Jira
● Confluence
● ServiceNow
● Sharepoint
● Quality Center
● MSOffice (Excel, Office, Power point)
● Azure
● MS Visio
● SQL
Language
English
Education
Bachelor of Business Administration–BBA [George Mason University] Job Summary and Professional Work Experience
National Cooperative Bank, Arlington, VA Jan 2021– Present Sr.Business Analyst
- Extensively worked in Excel to prepare data and files to import to ServiceNow tables.
- Knowledge of Excel functions and reporting.
- Managed various requirements in Excel in a single repository.
- Converted raw data from Remedy into useful ServiceNow data.
- Assisted in team development while holding teams accountable for their commitments and leveraging organizational resources.
- Defined and managed a well-defined project management process and ongoing process improvement to implement best practices for Agile Project Management.
- Supported the Product Owner in managing customer expectations for project deliverables.
- Managed internal stakeholder communications resulting in increased customer engagement with new features.
- Worked closely with product management and technical stakeholders to clarify the schedule, status and details of each project.
- Led all sprint planning, sprint reviews, sprint retrospective and daily scrums with the development team resulting in product features.
- Managed central repository of project related documents in confluence.
- Responsible for making sure stories and tasks are updated and assigned properly in Jira.
- Coordinates installation of ServiceNow upgrades and/or service packs. Develops and manages the preparation of systems, test criteria and control for upgrades, service packs, new functionality, enhancements or error correction.
- Provide deployment support and be on calls to Coordinate production deployments.
- Maintain documents for change requests and implement procedures for testing changes.
- Signed off on progress and completion reports which were then submitted to project management.
- Drafted detailed Functional Requirements Documents using Used Cases for better accuracy.
GM Financials March 2018–Dec 2020
Business Analyst
- Extensively used spreadsheet to manipulate data and import them to ServiceNow CMDB tables.
- Participated in daily Scrum meetings, biweekly planning, weekly backlog grooming and improved communication across team members during Sprint Retrospective.
- Monitored team backlog daily and ensured it accurately reflects the current state of the sprint.
- Interacted with the client on a daily basis and executed the clean-up plan according to the requirements as well as -Developed use cases, workflow, screen mock-ups.
- Created User stories/ requirements in JIRA.
- Facilitated daily Scrum, stand-up and meetings and documented meeting minutes.
- Monitored and tracked project progress and performance against project plans, reporting status to project stakeholders through structured communication.
- Established and actively managed all projects and key stakeholder expectations and relationships.
- Managing client scripts, UI policies, UI actions, Data policies. Citizens Bank, VA May 2016–February 2018
Business Analyst
- Developed use cases, workflow, screen mock-ups, and conversion requirements.
- Created User stories/ requirements in JIRA.
- Created data mapping documents with the source, target, and the derivation logic.
- Documented meeting minutes of all the meetings held.
- Involved in writing test scripts using java and executed it through selenium cucumber.
- Documented and used any changes that were discussed to raise a change control for the upcoming install & coordinated with the technical teams about those changes.
- Interacted with the client on a weekly basis and executed the clean-up plan according to the requirements.
- Primarily responsible for interacting with the users and business relationship managers and changes on the database to ensure UAT completion and provide technical and procedural support. Wells Fargo & Company, Charlotte, NC March 2013 - April 2016 Business Analyst
- Identified and established communication with all the key stakeholders, contributors, business, operations, and technical resources surrounding assigned projects.
- Performed requirements gathering and analysis through interactions, meetings and periodic walkthroughs with potential users of the application along with the creation of the use case scenarios based on business requirements.
- Performed data analysis and prepared data mapping documents.
- Identified all the up stream, downstream and what all attributes were contained in each source.
- Documented and used any changes that were discussed to raise a change control for the upcoming install & Coordinated with the technical team about those changes.
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