Data Entry Service Representative

Jessica Crofts

American Fork, UT ***** ********@*****.*** 385-***-****

#readytowork

Authorized to work in the US for any employer

Work Experience

Parts Sales Manager

AutoZone

February 2020 to present

Position Responsibilities

Assist Store Manager with supervising, training and developing store personnel

Assumes responsibility for the store operation and commercial department in the Commercial Sales Manager and Store Manager’s absence, on assigned shifts

Assists with management of the Commercial and Hub Departments, (as applicable), to ensure commercial accounts and stores are serviced and deliveries are made as promised

Delegates and ensures store merchandising tasks are completed in a timely manner

Operates cash registers and follows established cash handling duties, including but not limited to deposits, petty cash and lane accountability

Ensures all company policies, and loss prevention procedures are followed

Utilizes ZNET to help customers locate merchandise or find suitable alternatives

Maintains a safe working environment while ensuring AutoZoners are implementing those practices including PPE (Personal Protective Equipment)

Monitors cash flow, inventory and security control

Maintains sales productivity, store appearance and merchandising standards

Conducts and reviews all opening and closing procedures

Manages emergency situations and conduct proper emergency procedures

Follows proper accident procedures

Provides feedback regarding AutoZoner performance to the store manager

Assists with monitoring and managing all activities related to Risk & Safety Management to maintain a safe work environment

Addresses customer concerns and resolves them with a goal of turning a complaint into a compliment

Processes returns and effectively manages inventory

Communicates AutoZoner issues and concerns to the Store Manager in a timely and confidential manner

Motivates AutoZoners to provide WOW! Customer Service, enhance productivity level and market products to enhance sales and profits

Apply

Customer Service Representative

ROI Solutions

December 2019 to February 2020

I answer incoming calls, chats

or emails regarding a customer's

account or boxes, billing, address

or email changes, promos, etc.

Support Specialist

Jive Communications - Orem, UT

November 2012 to April 2015

I started as a customer service rep,

moved to senior rep and then was

background support for training. I

built a step by step help guide for

new employees to help them with new dial plans.

High school diploma

Skills

•Customer Service

•Front Desk

•Order Entry

•Live Chat

•Help Desk

•Technical Support

•Troubleshooting

•Desktop Support

•Network Support

•Software Troubleshooting

•Data entry

•Typing

•Time management

Contact this candidate