Service Agent Data Entry

FANTA KAKE

Mobile: 929-***-****

Email:**************@*****.***

EDUCATION

CANDIDATE FOR MBA N INTERNATIONAL BUSINESS

BACHELOR OF LAWS/ SUMMER 2020

Laval University- Québec (Canada)

LEADERSHIP AND DECISION- MAKING CERTIFICATE/ 2018

YWCA- Québec (Canada)

BACHELOR OF BUSINESS LAW/ 2013

Koffi Annan University- Conakry (Guinea)

SCHOLARSHIPS AND AWARS

• Roll of honor in 2014 (Kofi Annan University of Guinea).

• Third prize form the Oscar competition for universities. WORK EXPERIENCE

LAW EXPERIENCE

TAX PREPARER: Tax season 2021

FLAT TAX FEE

• Informing clients or employers on the tax preparation process

• Collecting relevant financial records, including pay stubs and income statements

• Inputting data from financial records into tax return software or databases

• Using applicable federal, state and local tax law to determine deductions and how much each client will pay or earn on the return

• Completing and filing tax documents with appropriate agencies, like the IRS, state and local go- vernment entities

• Acting as a representative for clients with applicable agencies as required

• Building customer relationships to promote and expand the business

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LEGAL ADVISOR- TRAINEE/ CLINIQUE JURIDIQUE D’ENTREPRISE EN DÉMARRAGE QUEBEC (CANADA) - WINTER 2017

• Talk to entrepreneurs about their needs

• Offer tailor-made legal solutions

• Perform legal research in various Canadian business law legislation

• Draft shareholder agreements, contracts and insert various clauses as needed

• Disclose legal information

• Company incorporation procedure

• Discuss the tax aspects of business incorporation

• Drafting of articles of incorporation of the company

• Drafting of the company's internal regulations

• Formality in the business register

VOLUNTEER ADVISOR AT THE LEGAL INFORMATION OFFICE (B I J), LAVAL UNIVERSITY (QUEBEC) FALL 2016-FALL 2019

• Receive clients and clarify their legal needs

• Perform legal research in different areas of law

• Inform clients of the legal points related to their situation VOLUNTEER STUDENT IN THE NATIONAL PRO-BRONO NETWORK AT THE LAW STUDY CENTER ECONOMIC (CED)

LAVAL UNIVERSITY, QUEBEC WINTER 2018

• Carry out research on legislation, policies relating to economic law;

• Write draft legal opinions and manuals for economic organizations

• Assist in the design and delivery of seminars for low- and middle-income people;

• Help provide legal information and advice to clients of our partner organizations. BUSINESS/CORPORATE EXPERIENCE

CASE MANAGEMENT AND CUSTOMER PORTFOLIO RESPONSABLE : current position JAGUAR LAND ROVER NORTH AMERICA

• Promptly process and answer/resolve customer inquiries, concerns or technical questions, deter- mine the appropriate actions based upon job aids, research, and existing desktop solution tools and taking the appropriate action to customers issues.

• Understand the use of technology, scripts, and product knowledge. Actively listens to the customer providing answers, while controlling the call to lead the customer in an efficient professional manner.

• Provide recommendations to dealership and find the resolution between the clients and the retailer regarding the recurring problems . Assist in the formulation of problem-solving techniques for newly discovered issues.

• Receive customers claims regarding their vehicle issue and help them with their right.

• Decides if customers should received any kind of Goodwill from the company by respecting the company internal law and the amount they should received.

• Apply lemons law if it is necessary to customers, after analyzed their situation. INTERNATIONAL BUSINESS DEVELOPMENT AGENT AT LAVAL UNIVERSITY TRADE MISSION LAVAL UNIVERSITY, QUÉBEC FALL 2018- SUMMER 2019.

• research and targeting of potential corporate clients in Quebec through the cold calling process,

• Realization of a calendar of appointments with these companies,

• Approach these companies in order to understand their need to find them potential business part- ners in the countries chosen by the trade mission,

• Market studies and assessment with Quebec client companies to identify their needs and the impact of the partnership abroad

• Analysis of possible entry modes for these market studies

• Delivery of the mandate that we assign to Quebec business clients

• Research and price of contact with partners abroad as a representative of the Quebec client com- pany,

• 3-weeks visit to these countries to meet the partners

• Market negotiation with partner companies abroad while technically representing the Quebec client companies by taking into account the rules of international trade, international market, international taxation…..

• Contract conclusion with the partner company abroad

• Drafting and presentation of the final report to the client company that we have represented abroad. BUSINESS DEVELOPMENT AGENT/ ARS SOLUTIONS

QUEBEC (CANADA) - AUGUST 2018

• Propose and implement the business strategic plan aimed to increase customer and profitability;

• Prospecting (research, approach and meeting potential customers);

• Write the offers;

• Participate in the company management strategic;

• Work according to the company’s campaigns and orientations. TAX ASSISTANT AT H&R BLOCK

QUÉBEC (CANADA) - FORM FEBRUARY- TO MARCH 2018

• Receive, transmit calls and make appointments

• File the files

• Fill out tax forms for clients

• Professionals in administrative and office tasks

• Help with the tax declaration procedure

• Inform customers about their different tax statuses

• Perform general accounting tasks ( end of day report)

• Perform data entry

SALES SERVICE AGENT/ SDI MARKETING

MONTREAL (CANADA) - FORM AUGUST 2015 -TO FEBRUARY 2016

• Offer credit cards to customers by promoting

• Make card orders for customers

• Validate customer satisfaction

• Advice clients on how to use their credits cards. VOLUNTEER EXPERIENCE OR LEADERSHIP

UNHCR AMBASSADOR FOR THE CAUSE OF UPROOTED PEOPLE AND REFUGEES AT THE INM SUMMER SCHOOL (INSTITUT DU NOUVEAU MONDE)

Montreal- Summer 2018

• Participate in seminars on the situation of refugees in the world

• Develop innovative solutions for their socio-economic integration

• Implement concrete actions in our different communities for the cause of refugees in Quebec, in col- laboration with different community organizations

Volunteer student / Réseau nationale pro-brono au centre d’étude en droit économic (CÉDÉ) Laval University - Winter 2018

• Conduct research on legislation, legal issues relating to economic law;

• Draft legal opinions and manuals for economic;

• Assist in the design and facilitation of public education workshops and seminars low and middle in- come people;

• Help provide legal information and advice to clients of our partner. REFERENCES – AVAILABLE UPON REQUEST

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