Assistant Customer

ELENA M. rmTI

*** ***** ******, ****** *******, DE 19934

ena8 i 5臆0@ao io_in_

703-***-**-**

Q軸ali鮪ca書雪onsこ

●亡xceilent interpe sonai sk鵬, time management, o ga面zational abi=ty, and a請ention to deta串

●Accu ate!v and p 億ssionaiiy handie muitiple high p io jtγ issues;

●P o師ent in Mic oso債0飾ce Produ債s, Outlook, Word, and Excel,

● 輔之es sound judgement handling tasks and assignments that require working with con個dentia看inね mation;

●Enthusiastic about the role insurance and軸ancial p odu億s play i巾heiping people manage the risks of everyday life.

各xp i ence王

March, 1997 - uiv, 2017 New Yo kしife lns. /dba丁heめve Financial G o岬 Bethesda, Ma y!and之0817

O簡ce柵anage出たx 叫をive Assistant

●P ovided prompt, accurate and p o缶ssiona書customer seNice;

●P epa ed and updated o飾ce records, sp eadsheets and presentations to suppo直executive needs and enhance o情ce e怖ciency;

●Maintained o怖ce supplies invento by checking stock and ordering new supplies as needed;

●Managed締れsitive inね mation w軸disc etion wh=e providing adm涌st ative suppo鵬to executive teams;

●Opened, so競ed and responded to routine correspondence on behalf of business leaders toねc冊ate communication and streamline processes;

●Restocked o怖ce and break room supplies independentiy to maximize team productivity;

●Updated and impiemented administrative and executive supp 億policy changes and monito ed e睡cts; Page 2

Experience conti齢ued圭

March, 1997 - u!y, 2017 New Yo kし穐ins. /dba丁heしove Financiai Group Bethesda, Ma γ!and 20817

O鮪ce鵬anage山喜xecu書ive Assistant

●C eated and maintained computer- and paper-based filing and organization systemsね eco軸s,

epo鴫and documents;

●Kept executives up to date on changing business information by documenting meetings, tracking documentation and colle億ing team data;

● Inputted in冊 mation from customer !ls and onsite se ice visits into the c mpanγ~s system;

●P otected company reputation and built loyal cijent base by working re!entiessly to resolve problems and improve customer satis缶ction;

●Completed a= company insurance renewals includ活g compensation, and gene a川ab距y;

●Reso!ved confiicts and negotiated agreements between pa巾es in order to reach win-win so!utjons to dari旬misunde standings c nce 面ng any claims and inわ mation needed by client;

●P ovided outstanding customer seNice to new and long-standing customers by a請ending dosely to concerns and developing solutions;

lnsta=ed, tested and seNiced a!l New Yo kしife so什wa e to function correctly;

●Delive ed an exceptiona=evel of seNice to each customer by listening to concerns and answering questions.

璽duca置ioれ雪 Medわ d High school, Medめrd, MA

Degreeこ Di ploma

u ses王 H & R. Block丁ax course, A捕れg章on, Vi専nia

Va ious courses (espeda=y related to Health and 輯Insu ance)

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