Entry Processor Data

Kimberly A. Keyes

New Carrollton, MD *****

Contact: 202-***-**** Email: **********@*****.***

Skills

•Customer Service

•Verb/Non-Verbal Communication

•Microsoft Word, Excel, and PowerPoint

•Data Entry

Employment History

Transdev / Paratransit / Driver April 2017 – December 2022 Hyattsville, MD

•Report for work at required start time.

•Complete all post trip inspections as well as follow all safety protocols

•Maintain a professional attitude towards piers and all customers.

•Communicate with Occ call center and supervisors.

•Provide door to door service to and from customers locations.

•Complete all required training and recertification policies.

•Complete all ending check out procedures.

CHI Center Inc., Residential Supervisor 2013 – April 2017 Silver Spring, MD

•Provide Supervision to staff, assigned at the residential homes, (Blazer Lane and Palermo.) •Delegated assigned task for staff, to assure required coverage at residential homes. • Provide direct, face-to-face supervision of individual staff, as needed.

•Managed required documentation of residents, to comply with DDA requirements.

•Orchestrated all medical appointments, as well as transport residents to, and from appointments. •

Executed monthly meal plans for assigned residential homes.

•Schedule social activities for assigned residents in the homes.

•Managed monthly household stipends and maintained the required budget for assigned residential homes.

•Perform all grocery shopping for assigned residential houses.

•Perform personal shopping, (clothes, shoes, outerwear, and toiletries, for all residents. •

Administered all medications as prescribed to residents.

•Fill in, and assist with direct care, when staff is unavailable.

CHI Center Inc., Direct Care Worker August 2011 – August 2013 Silver Spring, MD

•Provide personal care, (daily hygiene, assists with dressing, feeding, etc.), to participants, as needed.

•Prepare meals, launder participants clothing, assist with household cleaning chores, • Dispense medications as prescribed by a medical physician.

Protocol Communications, Data Entry Processor October 2002 – April 2010 Laurel, MD

•Received calls related to the service provided and directed calls to appropriate departments. •

Assist sales representatives with final sales of company products.

•Prepare reports for sales and company meetings.

•Maintain documentation of all sales and calls pertaining to company products, for sales administrative staff.

Education

University of Phoenix, Human Services Management August 2010 – May 2011 Washington DC.

Eleanor Roosevelt High School September 1981 – June 1985 Greenbelt MD

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